NEW JOB OPENING
SENIOR INSTRUCTIONAL DESIGNER & MULTIMEDIA TRAINING SPECIALIST
IN Alameda, CA, USA!

Required Education:

• Bachelor’s degree in English, Education, Graphic Design, Instructional Design, or Film



Preferred Education:

• Master’s degree in educational technology, instructional design, or related field



Preferred Certifications:

• Project Management certification (PMI) or significant project management experience



Required Qualifications:

• Portfolio showing design aptitude, application of adult learning principles, and iterative, holistic instructional design (Will NOT be considered without portfolio)

• 5+ years’ experience creating learning content in document, video/audio, and interactive formats

• Excellent video/audio editing and graphic design skills

• Expert-level proficiency in learning creation software, including these specifics:

• PowerPoint (required)

• Articulate / Rise 360 (required)

• Adobe After Effects/Premiere/Photoshop /Illustrator (required)

• LMS administration experience

• Excellent written and verbal communication, presentation, and facilitation skills

• Experience with call center technologies, CRM or service ticket systems in a quality-focused environment

• Advanced proficiency with Microsoft Office tools

• Ability to work independently with regular check ins and feedback

• Ability to produce creative work within an established branded framework

• Ability to capture, apply, and monitor key project details in an organized, repeatable manner

• Ability to pause and resume large projects without loss of documentation or momentum



Preferred Qualifications:

• Experience with Allego LMS

• Strong facilitation skills for TTT, project status meetings, and cross-functional communication

• Healthcare or medical device industry experience



Position Overview:

• Training Specialist designs the training interventions required to execute the organization’s learning strategy, ensuring employees and partners have the skills needed to support products, technical troubleshooting, compliance/complaint handling, customer service, and quality assurance behaviors. Partners with subject matter experts to design, implement, evaluate, and administer global Customer Experience training programs delivered through a mix of document based, video/audio, and interactive media formats.



Position Responsibilities:

• Apply advanced knowledge and skills in the design, development, and delivery of training programs, informed by training needs analyses and stakeholder input

• Design, resource, and deliver learning solutions—including eLearning, ILT, virtual sessions, workshops, TTT, and structured OJT—that align with organizational goals

• Establish and maintain global LMS structure, version control, compliance tracking, and adherence to LMS policies across regions.

• Develop and integrate knowledge checks and evaluations to ensure comprehension and continuous learning

• Coordinate training compliance and record keeping across all Customer Service teams, including regional and BPO teams

• Collaborate with SMEs to ensure content accuracy, completeness, and alignment with quality/regulatory requirements in a highly regulated environment

• Manage vendor resources supporting content development, ensuring adherence to standards, timelines, and quality expectations

• Monitor, evaluate, and report on training program effectiveness; maintain program and individual training records

• Apply continuous improvement practices to global training materials, processes, and systems

• Stay current with innovations in learning, education, instructional design, and learning technologies

• Reports to Manager, Global Customer Service Learning

• Owns global curricula from needs assessment through recommendation, design, build, delivery, and evaluation

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**