NEW JOB OPENING
SENIOR MEMBER SERVICES REPRESENTATIVE (CARE NAVIGATION & ADVOCACY)
IN Hyattsville, MD, USA!

 

Date Posted: 10/05/2026
Hiring Organization: Rose International
Position Number: 508714
Industry: Healthcare
Job Title: Senior Member Services Representative (Care Navigation & Advocacy)
Job Location: Hyattsville, MD, USA, 20785
Work Model: Hybrid
Work Model Details: Mix of onsite/remote
Shift: 8:00 AM to 5:00 PM EST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 15
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Service, MS Excel, MS Office
Experience Desired:
Customer Service and responding to emails (3-5 yrs),
Care Navigation & Member Advocacy (2-5 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree

**C2C is not available**

 

Job Description
Required/Preferred Education

• High School Diploma/Associate degree



• Expected Shift: 8:00 AM – 5:00 PM EST



• Specific Systems Knowledge Required: MCT



• Any Required Certifications: No



Top Three things Worker will be doing

• Answer member calls, Outbound calls and responding to emails



Top Three Skillsets needed

• Care Navigation & Member Advocacy, Complex Issue Resolution & Escalation Management and Benefits & Product Expertise

• Anything else important we need to know to fill your role: We need someone who has a KP background and have great customer service skills



Specific Systems Knowledge Preferred

•MCT, HP CHATS, Health Connect and MQV



Job Overview (Insert Job Description from Req.)

• The Senior Customer Service Representative will provide specialized concierge-style member advocacy, care navigation, network navigation, and service support for members enrolled in a Choice Product insurance plan

• This role serves as a primary member contact, delivering a high-touch service experience through proactive outreach, ongoing issue resolution, complex care coordination support, and ongoing member engagement

• The position will work collaboratively with clinical, operational, and service teams to help members navigate benefits, access care and services, resolve complex issues, and achieve a seamless experience throughout their participation in the pilot program.



• Interview Process: 2 people via teams

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

EMPLOYEE COMMENTS

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