Date Posted: 08/06/2026
Hiring Organization: Rose International
Position Number: 505332
Industry: Manufacturing
Job Title: Technical Customer Support Representative III (Agriculture Technology)
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Shift: 8 hours between 7:00 am-7:00 pm CST, Monday to Friday
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 24
Min Hourly Rate($): 18.00
Max Hourly Rate($): 18.00
Must Have Skills/Attributes: Communications, Customer Service, Microsoft Office, Phone, Technical Support
Experience Desired: Experience providing phone, email, or chat support while diagnosing and resolving technical (1+ yrs); Strong ability to deliver exceptional customer service, handle escalations professionally (1+ yrs); Skilled in Microsoft Office, CRM/case management systems (1+ yrs); Excellent verbal and written communication skills (1+ yrs); Quick learner who can successfully complete structured training, adapt to new technologies (1+ yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• Associate's degree
Preferred Education
• Bachelor's degree in agriculture, Business, Engineering related field, IT or a similar discipline
Requirements:
• Experienced practitioner able to work unsupervised.
• Skills in interpersonal communications, negotiation, and conflict resolution
• Experience with customer service / support
• High comfort level and experience with consumer software applications
• Strong computer and troubleshooting skills
• Ability to work off-shift hours and occasional holidays to support the business
• Experience with data management
Preferred Skills
• Knowledge of agriculture customers
• Agriculture operations experience, including Precision Farming experience
• Prior work experience in Agriculture or Technology dealer channels
Overview (Administrative Assistant)
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts, whole goods or product related services.
Responsibilities
• Support team provides front-line technical support/information/solutions to Client’s dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention
• Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system
• Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team
• Provide advanced product/service information and respond to complex customer questions about the product/service
• Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required
• Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required
• Make calls (by telephone or in person) to allocated customers to develop new relationships
• Act as a first point of contact for resolving customer queries and complaints
• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities
• Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements
• Provide exceptional service to customers to encourage continued use of the organization's products/services
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards
• Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
Additional details
Contact Center is open from 7am - 7pm CST, Monday - Friday
Four shifts available that rotate within the 12-hour operation:
• 7:00am - 3:30pm
• 8:00am - 4:30pm
• 9:00am - 5:30pm
• 10:30am - 7:00pm
Candidate must be available to work any 8-hour shift within the 7am-7pm support window.
SPECIAL CONSIDERATIONS:
• Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
• Takes approximately 3-4 months from start date to reach full productivity.
• Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year.
Attendance Policy:
Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off.
Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination
Interviews will include behavioural based questioning
• Candidate will be asked to share specific examples - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
EMPLOYEE COMMENTS