***Only qualified Social Media Community & Content Coordinator candidates located near Manhattan, New York to be considered due to the position requiring an on-site presence***
Our client is the world's largest intimates' specialty retailer offering a wide assortment of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, swim and athleisure, as well as award-winning prestige fragrances and body care.
Required Skills, Experience, & Abilities:
- 2-3+ years of experience in social media, community management, content coordination, or a related role.
- Strong understanding of Instagram and TikTok, including platform behaviors, trends, and community dynamics.
- Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
- Comfortable operating in a fast-paced environment with shifting priorities and high-volume executional needs.
- Strong written communication skills and an understanding of social-first brand voice.
- Proactive and resourceful, with strong judgment around when to engage, escalate, or surface an opportunity.
- Comfortable using social publishing, listening, reporting, and community management tools.
- Passion for fashion, beauty, entertainment, culture, and social media.
- Excited by the opportunity to work in a real-time, highly collaborative environment around one of the brand's biggest moments of the year.
Desired Skills, Experience, & Abilities:
- Experience using Dash and Plot is a plus.
Role:
We are seeking a Community & Content Coordinator to provide incremental support across the client’s social team during our highest-volume business period, spanning the client's Fashion Show.
This role will support the team through October. The role will help scale both community engagement and high-volume content execution, ensuring the team can fully capitalize on key brand moments while maintaining strong day-to-day support across the always-on business. The ideal candidate is highly organized, culturally fluent, comfortable working in a fast-paced social environment, and excited to engage directly with the client community while supporting the operational needs of a high-performing social team.
Key Responsibilities:
Community Management
- Scale proactive and reactive community engagement across Instagram, TikTok, and other priority social platforms before, during, and after key campaign moments.
- Monitor and actively participate in customer conversations, ensuring the client is consistently engaging with the community rather than simply reacting to it.
- Support real-time community management around the Fashion Show, including livestream conversations, watch parties, giveaways, and other high-engagement moments.
- Monitor community sentiment and emerging conversations, identifying opportunities for the brand to proactively engage with customers, creators, talent, and cultural moments.
- Leverage available social tools, including Plot and Dash, to identify relevant posts, conversations, creators, and emerging trends and engage with high-value opportunities.
- Surface meaningful audience insights, including FAQs, sentiment trends, viral moments, customer feedback, and emerging content opportunities.
- Support moderation and escalation of sensitive, high-priority, or customer service-related conversations as needed.
- Maintain consistency with established client community voice, guidelines, and escalation protocols.
Content & Team Support
- Support publishing and scheduling across social platforms, ensuring content is accurately and efficiently published according to the social calendar.
- Assist with social calendar management, ticket creation, reporting, and other high-volume executional needs across the team.
- Support day-to-day content operations surrounding major campaigns, launches, and always-on programming.
- Help track and surface key content and community performance throughout high-priority campaign windows.
- Provide flexible support across the broader Social team as priorities evolve, particularly during the client's the Fashion Show, and Holiday.
#V1
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
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