NEW JOB OPENING
BUSINESS OPERATIONS PROGRAM MANAGER PILOT LAUNCHES
IN San Francisco, CA, USA!

Required Qualifications/Skills/Experience

• 6–10+ years of experience in Business Operations, Program Management, Operations, Growth, Consulting, Startup Operations, or a related field, with a track record of delivering results in fast-paced, ambiguous environments.

• Experience launching and executing pilot programs, new products, services, or market tests from concept through implementation.

• Strong project and operational management skills with the ability to manage multiple concurrent initiatives, prioritize tasks, and proactively resolve blockers.

• Experience coordinating cross-functional teams, external partners, vendors, and stakeholders to successfully launch and execute operational initiatives.

• Comfortable performing hands-on fieldwork, including customer visits, partner meetings, site visits, and in-market operational execution.

• Demonstrated ability to work independently with a strong bias for action, resourcefulness, and ownership in unstructured environments.

• Excellent written and verbal communication skills with the ability to document customer insights, operational learnings, and pilot outcomes clearly and concisely.

• Strong organizational skills with the ability to manage changing priorities and adapt quickly as business needs evolve.



Preferred Skills

• Experience working in startup, incubation, innovation, or high-growth technology environments.

• Background supporting marketplace, operations, growth, or product launch initiatives.

• Experience conducting customer interviews, market research, or field validation activities.

• Experience managing third-party vendors, local partners, or contractor relationships.

• Consulting experience with exposure to launching new business initiatives.

• Ability to build operational processes from scratch and continuously improve workflows.



Role Overview

The Business Operations Contractor supports the execution of early-stage business initiatives by bringing pilot programs from concept into real-world market testing. This role is responsible for coordinating operational logistics, conducting fieldwork, managing multiple pilot activities, and capturing customer insights to inform business decisions. The ideal candidate thrives in fast-paced, ambiguous environments, takes ownership of execution, and is comfortable performing both strategic coordination and hands-on operational work. Success in this role requires strong organizational skills, resourcefulness, and a bias toward rapid experimentation.



Duties

• Coordinate all operational logistics required to launch pilot programs, including sourcing partners, scheduling activities, securing locations, and managing execution details.

• Conduct on-site fieldwork to support pilot launches, customer interactions, partner onboarding, and operational testing.

• Manage multiple pilot initiatives simultaneously by tracking timelines, deliverables, risks, dependencies, and outstanding action items.

• Identify and communicate project risks, blockers, and operational challenges while driving timely resolution.

• Recruit participants, partners, hosts, landlords, tenants, or other stakeholders required for pilot testing and market validation.

• Coordinate training and onboarding activities with third-party vendors and external partners supporting pilot programs.

• Conduct customer conversations, gather operational feedback, and document findings to support business decision-making.

• Prepare clear summaries of pilot outcomes, customer insights, and recommendations for cross-functional teams.

• Collaborate with internal teams to support rapid experimentation and continuous improvement of new business initiatives.

• Adapt quickly to changing priorities while maintaining high-quality execution across multiple projects.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**