NEW JOB OPENING
BUSINESS ANALYST IVA, CHATBOT & CONTACT CENTER TECHNOLOGY
IN ROSEMEAD, CA, USA!

 

Date Posted: 08/07/2026
Hiring Organization: Rose International
Position Number: 505422
Industry: Utility
Job Title: Business Analyst IVA, Chatbot & Contact Center Technology
Job Location: Rosemead, CA, USA, 91770
Work Model: Hybrid
Work Model Details: Onsite Tu & W and rest of days from Home
Shift: M-F 8-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 35.40
Max Hourly Rate($): 35.40
Must Have Skills/Attributes: IVR, Problem Management
Experience Desired: Supporting complex technology, digital transformation,customer experience,contact center initiatives (5 yrs); Intelligent Virtual Assistants (IVA), IVR platforms, chatbots, conversational AI (5 yrs); Knowledge of APIs, relational databases, system interfaces, and data validation techniques. (5 yrs); Understanding of analytics reporting, KPI development, and operational dashboards. (5 yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Education: Master’s Degree

**C2C is not available**

 

Job Description
Required Education
• Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, or a related field.

Preferred Education
• Master's degree in Business, Information Systems, Computer Science, or a related discipline.

Required Experience
• 3 to 5 years of experience as a Business Analyst supporting complex technology, digital transformation, customer experience, or contact center initiatives.
• Experience gathering, documenting, and validating business and system requirements throughout the project lifecycle.
• Proven ability to create functional and non-functional requirements, business rules, process flows, and detailed documentation.
• Experience supporting testing activities, including acceptance criteria development, defect analysis, and production validation.
• Hands-on experience working with relational data, APIs, system integrations, and requirement traceability.
• Experience collaborating with cross-functional teams including Product Management, QA, Development, Operations, and business stakeholders.

Preferred Experience
• Experience supporting Intelligent Virtual Assistants (IVA), IVR platforms, chatbots, conversational AI, or digital self-service solutions.
• Experience defining analytics requirements, operational reporting, dashboards, and event tracking.
• Experience working with customer authentication processes and enterprise system integrations.
• Experience supporting large-scale customer service environments with high transaction volumes or regulatory requirements.
• Experience partnering with implementation vendors or geographically distributed project teams.

Required Skills
• Strong business analysis and requirements elicitation skills.
• Ability to document business rules, decision logic, workflows, and exception handling.
• Knowledge of APIs, relational databases, system interfaces, and data validation techniques.
• Familiarity with SQL or similar tools for validating and analyzing data.
• Strong analytical, problem-solving, and root cause analysis capabilities.
• Experience creating test scenarios, acceptance criteria, and supporting defect management.
• Excellent written communication, documentation, facilitation, and stakeholder collaboration skills.
• Ability to manage multiple priorities and adapt to changing project needs.

Preferred Skills
• Knowledge of voice automation platforms and conversational customer experience solutions.
• Understanding of analytics reporting, KPI development, and operational dashboards.
• Familiarity with enterprise authentication methods and customer identity workflows.
• Experience working within Agile or hybrid software development environments.
• Strong vendor coordination and cross-functional collaboration skills.

Key Responsibilities
• Translate approved backlog items into detailed, clear, and testable business requirements.
• Conduct discovery sessions with stakeholders to gather business, functional, and technical requirements.
• Analyze business processes, identify gaps, exceptions, and dependencies, and recommend improvements.
• Define business rules, customer journeys, system behaviors, and integration requirements.
• Document data mappings, reporting requirements, validations, and interface specifications.
• Develop comprehensive acceptance criteria and end-to-end test scenarios.
• Support testing, defect resolution, production validation, and requirements traceability.
• Review production performance, identify deviations from expected behavior, and recommend corrective actions.
• Maintain complete documentation throughout the project lifecycle and provide readiness assessments to Product Management.
• Collaborate with business, technical, QA, analytics, and vendor teams to ensure successful solution delivery.



  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

EMPLOYEE COMMENTS

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