NEW JOB OPENING
USER EXPERIENCE (UX) DESIGNER
IN Memphis, TN, USA!

Education:

• Bachelor's degree



Required Skills & Experience:

• Minimum (3) three years relevant work experience preferably on large, complex sites or equivalent, including experience in the role of user experience designer, information architect, product designer, usability analyst or user researcher.

• Experience working on an enterprise Agile scrum team.

• Experience conducting user research including activities such as online surveys, usability testing, focus groups, user observation and field research.

• Knowledge of user interface design processes and methodology, user-centered design principles and practices.

• Experience with mockup and prototyping tools such as Sketch, InVision, Visio, OmniGraffle, Balsamiq, Axure or Adobe Creative Suite

• Strong conceptual and strategic thinking skills.

• Understanding of Internet software engineering principles and techniques; familiarity with HTML authoring and web infrastructure

• Ability to interact well with team members and business users; excellent project management skills and excellent written and verbal communications skills.

• Bachelor's degree in human-computer interaction, computer science, cognitive psychology, library science, industrial design, user experience design, graphic design or equivalent experience in related field required.

• Must be willing to pay for travel and additional costs up front and be reimbursed.



Job Responsibilities:

• As an advocate for the user, the UX Designer will partner with the product owner to diagnose, prioritize, and solve problems proactively.

• This will be accomplished by such means as information architecture, concept models, personas, usability reports, user flows, wireframes, prototypes and other artifacts of the user-centered design process.

• You will lead comprehensive user research and usability testing, identifying opportunities for improvement in the short and long term.

• You will play a key role in nurturing and promoting the user experience and design practice within the scrum team and across our digital platforms.

• The role of the UX Designer is to communicate how audience needs, organizational goals, and technology can work together to create an optimal user experience.

• Employing qualitative and quantitative research, you will help business stakeholders and scrum team members align around the product vision, product roadmap, and product optimizations that bridge business goals and user needs.

• Provides UX support on all digital product development, including internet pages, design of new pages for specific departments and programs, and ongoing updates of these pages.

• Aids in the creation of web pages and web-based collateral, email, social media and other digital products.

• Continual development and improvement of Adobe Experience Manager Content Management System templates, interfaces, and/or pages for the organization.

• Maintains branding considerations, and consistent user message.



Job Requirement:

• Apply business discovery, user research, and competitive analysis to devise digital strategies that bridge business goals and user needs.

• Partner with UX content strategists, UX designers and UI developers to express the user experience as wireframes, process maps, prototypes, user flows, and other artifacts to describe the intended user experience and validate design solutions.

• Share in the facilitation of user-centered design workshops to build empathy with user audiences, understand business objectives, identify user needs, and collaboratively ideate digital solutions and features.

• Plan and facilitate design research, including user testing, A/B/n testing, and data analysis from our customer relationship management and web analytics tools.

• Gain a deep understanding of user motivations, business objectives, market opportunities and competition.

• Coordinate with the product owner to ensure we are continually delivering on the strategic product roadmap, working with team members across disciplines to ensure that everyone has a clear picture of the product vision and is meeting both business and users’ objectives.

• Consults with our design, engineering and quality assurance teams to establish a baseline for designing, building and measuring our digital properties to ensure they are accessible and Section 508 compliant.

• Communicate often and build strong working relationships with co-workers across Digital, Marketing, and Fundraising business partners.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**