NEW JOB OPENING
SENIOR UX RESEARCHER
IN Remote, USA!

 

Date Posted: 08/31/2026
Hiring Organization: Rose International
Position Number: 506566
Industry: Insurance
Job Title: Senior UX Researcher
Job Location: Remote, USA
Work Model: Remote
Shift: M to F 8:30 AM to 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 55.00
Max Hourly Rate($): 60.00
Must Have Skills/Attributes: Design, Research, UX DESIGN
Experience Desired: Experience in the insurance, financial services, or other highly regulated industry (2+ yrs); Experience working as a UX Research (5+ yrs); Expertise in qualitative research methodologies (5+ yrs); Experience conducting surveys, interviews, focus groups, and card sorting exercises (5+ yrs); Experience conducting usability testing (5+ yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Education: Master’s Degree

**C2C is not available**

 

Job Description


Required Education

• Bachelor's Degree in Human Factors, Human-Computer Interaction, Information Design, or related field



Required License

• Master's Degree



Required Qualifications / Skills / Experience

• 5+ years of UX Research experience

• Experience leading end-to-end research initiatives

• Experience in insurance industry or financial services industry

• Expertise in qualitative research methodologies

• Experience conducting usability testing

• Experience conducting interviews and focus groups

• Experience conducting surveys and card sorting exercises

• Experience with heuristic evaluations

• Strong stakeholder management skills

• Strong analytical and critical thinking abilities

• Strong written and verbal communication skills

• Experience translating research findings into actionable recommendations

• Experience partnering with Product, UX, Business, and Technology teams

• Experience with Design Thinking methodologies

• Experience with Lean UX methodologies

• Experience using Qualtrics, UserZoom, or similar research tools

• Proficiency with Microsoft Office Suite



Preferred Qualifications / Skills / Experience

• Experience in other highly regulated industries

• Experience with quantitative research methodologies

• Experience working in Agile environments

• Experience influencing senior stakeholders

• Strong business judgment

• Experience creating executive-level presentations

• Experience with customer experience research

• Experience with digital product research



Senior UX Researcher – Customer Experience & Digital Product Research Overview

• Lead complex UX research initiatives that support customer experience strategy and digital product development

• Partner with Product Owners, UX Designers, Content Strategists, Business Teams, Technology Teams, and other stakeholders to identify research objectives and business goals

• Independently scope, design, execute, and deliver research projects that drive business value and customer-focused outcomes

• Conduct qualitative research using interviews, usability testing, surveys, card sorting, heuristic reviews, and other methodologies

• Analyze user behaviors, motivations, challenges, and opportunities to improve digital experiences

• Develop user personas, journey maps, and other research artifacts that guide strategic decisions

• Synthesize complex findings from multiple data sources into clear, actionable recommendations

• Present research findings and business recommendations to stakeholders at various organizational levels, including senior leadership

• Collaborate across departments to ensure research insights are incorporated into product and business decisions

• Support customer experience improvements across multiple user groups including customers, agents, service representatives, adjusters, underwriters, and internal business users

• Drive user-centered decision making through evidence-based recommendations and strategic research planning

• Maintain awareness of industry trends, emerging research methodologies, and evolving user experience best practices

• Build strong relationships with cross-functional teams while serving as a trusted research advisor

• Support organizational goals by ensuring user needs remain central to business and product decisions



Job Duties

• Lead end-to-end UX research projects

• Conduct usability testing sessions

• Perform qualitative and quantitative research activities

• Facilitate user interviews and focus groups

• Design and administer surveys

• Conduct card sorting exercises

• Perform heuristic evaluations

• Develop personas and journey maps

• Analyze research findings and user behaviors

• Synthesize insights into actionable recommendations

• Present findings to stakeholders and leadership teams

• Collaborate with Product, UX, Business, and Technology teams

• Support customer experience improvement initiatives

• Facilitate discovery workshops and research sessions

• Influence business decisions through research insights

• Create executive-level research presentations

• Maintain research documentation and deliverables

• Support strategic planning and innovation efforts

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

Apply Now

Send me a reminder to complete this application
Apply Now

 

About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.