Required Skills
• 4+ years of experience as a UX Researcher supporting enterprise software, internal tools, or B2B platforms
• Strong experience researching complex workflows, data-rich interfaces, and process-driven systems
• Proficiency in a range of qualitative and quantitative research methods and when to apply them
• Proven ability to collaborate effectively with designers, product managers, engineers, and business stakeholders
• Strong portfolio or case studies demonstrating enterprise research work, problem framing, clear insights communication, and impact on product decisions
• Ability to work independently as a contractor, deliver high-quality research outcomes with minimal supervision, and escalate to manager when needed
• Strong communication skills, with the ability to clearly articulate insights, implications, and trade-offs
Desired Skills
• Experience researching systems that support store operations, supply chain, finance, HR, or other enterprise domains
• Strong skills in research synthesis, sensemaking, and storytelling for cross-functional audiences
• Experience working in agile or iterative product development environments
Job Duties
• Lead and execute end-to-end UX research across discovery, concept validation, and evaluative phases for enterprise products
• Partner closely with product managers, designers, engineers, and business stakeholders to define research questions and align to product and business outcomes
• Establish clear objectives, parameters, and constraints aligned to relevant KPIs and outcomes
• Conduct qualitative and quantitative research using methods such as interviews, contextual inquiry, journey mapping, usability testing, surveys, and data analysis
• Investigate complex workflows, business processes, and operational systems to uncover user needs, pain points, and opportunities
• Synthesize research findings into clear, actionable insights, frameworks, and narratives that inform product and design decisions
• Advocate for user-centered decision-making within product teams, balancing user needs with business and technical constraints
• Navigate ambiguity and evolving problem spaces in fast-moving, iterative environments
• Contribute to a culture of evidence-based, human-centered practice across UX, product, and engineering teams
Typical Day
• Collaborate with product, design, and engineering partners to align on research goals
• Plan and conduct interviews, usability tests, or other research activities
• Analyze qualitative and quantitative data from enterprise systems and internal users
• Synthesize findings into insights and recommendations
• Share results with stakeholders to inform product and design decisions
Job Description
Local candidate with a hybrid schedule required (2 days per week in the office).
This role focuses on understanding and improving complex, workflow-driven systems used by internal teams and business partners. The ideal candidate has deep experience researching operational, data-heavy environments and translating complex business needs into actionable insights. The researcher will own research from discovery through delivery while collaborating closely with cross-functional partners.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
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