Required Education:
• Bachelor's degree or associate Degree
Preferred Skills:
• Knowledge of emerging conversational AI technologies and platforms.
• Understanding of user-centered design practices and methodologies.
• Experience using Cognigy.AI or other conversational AI platforms.
Required Skills:
• Proven experience in UX design and conversational AI or related fields.
• Strong understanding of information architecture, interaction design, and UX principles.
• Experience with writing natural and effective conversational copy for diverse use cases.
• Basic proficiency in HTML, JSON and understanding of how they are used in conversational platforms.
• Excellent attention to detail, with the ability to balance creativity and practicality in delivering user-centric solutions.
• Strong problem-solving skills, with a keen ability to analyze data and optimize designs.
• Comfortable working in a fast-paced environment with tight deadlines.
Skilled and innovative UX Conversational AI Designer to join our dynamic User Experience team. This role requires expertise in information architecture, interaction design, copywriting, and a solid understanding of basic coding (HTML, JSON). The ideal candidate will be comfortable working collaboratively with developers, content writers, product owners, and business stakeholders to design seamless, engaging, and effective conversational experiences.
Job Responsibilities:
• Conversational Flow Design & Copywriting: Design conversation flows and write natural, user-friendly dialogue for various use cases and audiences across multiple platforms (web, mobile, telephony, etc.), ensuring that each interaction is intuitive, engaging, and impactful.
• Collaboration & Stakeholder Engagement: Work closely with cross-functional teams, including UX designers, developers, product owners, and business stakeholders, to create and iterate high-quality conversational AI solutions.
• Information Design & Structuring: Use your deep understanding of information architecture to organize, categorize, and structure conversation data effectively. Leverage analytics and insights to influence the design process and optimize conversation flows.
• Data-Driven Design: Analyze conversation touchpoints and key user interactions to make informed, data-driven decisions that enhance the overall experience.
• Research & Prototyping: Assist in research activities, including user testing and prototyping, to validate and refine conversation designs before implementation.
• Continuous Improvement: Work with the UX Product Design Lead Conversational AI to design, improve, and refine AI-driven conversational solutions continuously, ensuring they evolve with the needs of the business and customers.
• Cross-Department Collaboration: Collaborate with copywriters, brand team, and subject matter experts across the organization to ensure conversational content is consistent, accurate, and in compliance with Nationwide standards.
• Industry Trends & Innovation: Stay current with the latest trends in conversational AI, voice design, and user experience best practices to ensure we are utilizing cutting-edge technology in our solutions.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
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