NEW JOB OPENING
TRUST & SAFETY LAW ENFORCEMENT RESPONSE SPECIALIST
IN Menlo Park, CA, USA!

Client Location: 5 days onsite in Menlo Park, CA or San Francisco, CA , Austin, TX or Washington, DC



Potential exposure to graphic/objectionable content to any extent



Education/Experience:

• Bachelor's degree in related field preferred

• Project/program management experience preferred

• Prior law enforcement experience

Required Skills:

• Experience with Work on sensitive matters

• 10+ years' experience engaging and interacting with Law enforcement on legal request such as preparing and serving legal requests such as search warrants, subpoenas and summons

• 10+ years of legal background and experience: Specifically dealing with law enforcement and sensitive content in NORTH AMERICA

• Patience and aptitude to work with LE professionals: exhibit flexibility and fluidity

• Child safety experience in the legal field



Preferred:

• NIHMC knowledge

• Pulling data and report building

Job Description:

Support law enforcement legal requests and investigations Triage, track, and support responses to law enforcement requests, including time-sensitive escalations. Help ensure requests are complete, properly scoped, and routed to the right internal stakeholders for action like our clien's Law Enforcement Response Team. Engage directly with law enforcement Communicate clearly and professionally with state and federal investigators to clarify requests, timelines, and procedural requirements. Manage time-sensitive matters Prioritize and execute against urgent requests, including those involving imminent harm, child safety, or other high-risk scenarios.

This individual should be comfortable engaging directly with law enforcement on time-sensitive issues and matters involving highly sensitive material. They should have a strong understanding of the state and federal legal processes that investigators follow when pursuing investigative and legal process.

Summary:

This CW position will support various core work that the Trust and Safety/ Law Enforcement Outreach team has on a daily basis. The main function of the trust and safety contractor is to provide assistance with time sensitive, low complexity law enforcement requests/ engagements.

Job Responsibilities:

• Support with tactical engagement and education for local and state law enforcement agencies.

• Assistance to Law Enforcement Response Team (LERT) and Incident Response Team (IRT) during normal working hours when Outreach managers are unavailable but there is a time sensitive issue.

• Worked closely with LERT and CREW to troubleshoot external law enforcement issues with both criminal and civil legal process

• Supporting the onboarding and maintenance of our global SPOC/Top Agency Program for user data requests; including 100% of our top ten requestors.

• Assist in delivering critical training to law enforcement officers on our data policies and how to request records from the client

• Assist in improving the AMBER Alert program that the LE Outreach team promotes, particularly in areas where there was low-utilization.

• Support improvements and updates to the Outreach Knowledge base, including creating several new entries covering recent changes to our policies

• Support projects and engagement across client's high risk harm types (child safety, terrorism, multiple victims of violence, illicit drugs, human exploitation, frauds/scams.



Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**