NEW JOB OPENING
AI TRAINING & SUPPORT SPECIALIST
IN New York City, NY, USA!

***Hybrid position in Manhattan, NY, 3 days onsite***



Education:

• Bachelor’s degree in Adult Education, Instructional Design, Communications, related field, or equivalent experience.



Requirements:

• 3–5 years of experience in training, instructional design, adult education, or a related field

• 1-2 years of experience with administration of enterprise AI platform like OpenAI, Claude enterprise

• Excellent documentation, communication, and organizational skills

• Strong understanding of enterprise security and compliance practices

• Hands-on experience with generative AI tools (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot, or similar). Experience as a training with generative AI tools is preferred.

• Strong written communication skills with the ability to explain technical concepts clearly to non-technical audiences

• Experience designing and facilitating both live (virtual/in-person) and asynchronous learning

• Understanding of adult learning theory and how to apply it to AI-related content

• Comfortable working in a fast-changing environment where tools, policies, and best practices evolve quickly

• Strong organizational skills and consistent attention to detail across multiple concurrent projects

• Proficiency with Microsoft 365 tools, specifically Teams, SharePoint, OneDrive, and Outlook

• Available to work from the Hearst Tower in New York City 3 days per week with an anchor day of Tuesdays.

• Experience with Learning Management Systems is preferred

• Familiarity with responsible AI use principles and data privacy considerations is a plus



Summary:

• Join a group of lifelong learners who are committed to providing employees with positive experiences with their technology. We are driven by a desire to support and enhance employee experience through consumer-grade technology.

• We are seeking candidates who are energized by the fast-moving world of generative AI and enjoy helping people build confidence with new technology.

• Reporting to the Sr. Manager of User Engagement, Education & Tech Academy, the candidate will be responsible for designing, delivering, and supporting generative AI training and enablement programs for employees across the enterprise.

• This individual will also work closely with application admins to ensure support for tools are provided to employees.



Responsibilities:

• Design and facilitate live and on-demand training on generative AI tools, including (but not limited to) HearstGPT, ChatGPT Enterprise, Microsoft Copilot, and Claude.

• Develop clear, engaging learning materials, including guides, job aids, and video content, for employees at varying levels of AI fluency.

• Support the Generative AI Champions community group and other Tech Academy programs by coordinating sessions, managing logistics, and contributing content.

• Serve as a support resource for employee questions about AI tools, use cases, and responsible use guidelines.

• Partner with HR, Legal, and HTS stakeholders to ensure training reflects current Hearst policies on data privacy and AI usage.

• Partner with HR and corporate Learning and Development teams to design and develop AI-focused soft skill trainings in addition to tool-based training. For example, work on content such as “Leading Change in the Age of AI” etc.

• Track training participation, learner feedback, and engagement metrics to continuously improve program effectiveness.

• Collaborate with vendors and internal teams to stay current on AI tool updates and surface relevant learning opportunities.

• Serve as the primary administrator for ChatGPT Enterprise and Claude Enterprise environments

• Manage platform configuration, organizational settings, user provisioning, and workspace administration

• Maintain organizational structures, team workspaces, and access segmentation by department or business unit

• Serve as the primary liaison with OpenAI and Anthropic enterprise account teams. Escalate complex technical issues to vendor support teams when required

• Generate utilization reports for license consumption, compliance and chargeback

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**