NEW JOB OPENING
IT TRAINER - CONTENT DEVELOPER
IN Atlanta, GA, USA!

Required Education/Experience:

• BA/BS in Communications, Teaching, IT, or a related field; OR

• Associate Degree with 2 years of IT experience; OR

• IT certifications with 4 years of IT experience



Required Skill:

• Microsoft Office and Office 365 applications (5 Years)

• Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support (4 Years)

• Excellent verbal and written English language communication, presentation, and teaching skills (5 Years)

• Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes (1 Years)



Preferred Skill:

• Work experience in developing role-based end user training content for IT applications/systems (4 Years)

• Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts (2 Years)

• Adobe Captivate (2 Years)

• TechSmith Camtasia (2 Years)

• Articulate 360/Storyline (2 Years)

• Microsoft Teams (1 Years)

• Work experience with maintaining training records within an LMS (1 Years)

• Oracle LMS/Cornerstone LMS

• Familiarity with ServiceNow



Job Summary:

CLIENT is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams



Responsibilities:

• Adheres to the priorities, procedures, objectives, and guidance of their CLIENT Team Leader and IT management

• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks

• Learns and maintains knowledge of CLIENT IT applications to a level sufficient to effectively teach and guide learners in its use and operation

• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders

• Ensures training environments and data are ready prior to training classes

• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions

• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.

• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely

• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs

• Provides an engaging, interactive, and positive learning experience to learners

• Maintains professionalism and order within the classroom to complete course objectives

• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys

• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting

• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures

• Reviews and updates training materials and documentation

• Produces effective training content suitable to course audience Publishes course materials as needed

• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation

• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**