NEW JOB OPENING
CORPORATE LEARNING & DEVELOPMENT TRAINER | NEW HIRE ONBOARDING & VIRTUAL TRAINING
IN Windsor, CT, USA!

Education:

• Bachelor’s degree in education, Training, Organizational Development, Business, Communications, or a related field; equivalent experience may be considered.



Qualifications/Skills/Experience:

• 2+ years of experience facilitating corporate training, onboarding, customer service, or operational programs.

• Experience delivering training in both classroom and virtual environments.

• Strong presentation, communication, and classroom management skills.

• Ability to learn new content quickly and facilitate established curriculum with minimal ramp-up time.

• Proficiency with Microsoft Office applications including Teams, Outlook, PowerPoint, and Excel.



Preferred Qualifications:

• Experience supporting contact center, customer service, billing, or shared services operations.

• Knowledge of adult learning theory and facilitation best practices.

• Experience with learning management systems (LMS) and virtual training platforms.

• Experience coaching employees in a performance-focused environment.

• Familiarity with WMSBS systems and processes is a plus.



Core Competencies:

• Facilitation Excellence: Demonstrates confidence and professionalism when delivering instructor-led and virtual training to diverse audiences.

• Adult Learning Principles: Applies adult learning methodologies to drive engagement, retention, and performance improvement.

• Communication Skills: Effectively communicates complex information in a clear, concise, and learner-focused manner.

• Coaching & Development: Provides constructive feedback and coaching that supports learner development and success.

• Collaboration: Works effectively across departments and builds positive relationships with stakeholders and learners.

• Adaptability: Adjusts facilitation style and approaches to meet changing business needs and learner requirements.

• Accountability & Ownership: Demonstrates reliability, initiative, and personal responsibility for training outcomes.

• Customer Focus: Understands customer service environments and reinforces behaviors that support a positive customer experience.

• Technology Proficiency: Utilizes Microsoft 365 applications, learning platforms, and virtual facilitation tools effectively.



Position Summary:

We are seeking a Trainer II to support the SBS Learning & Development team with the delivery of new hire onboarding and operational training programs. This individual will facilitate instructor-led and virtual training, provide learner coaching and support, and help ensure a consistent, engaging learning experience while maintaining business continuity during periods of increased demand.



Responsibilities:

• Facilitate CE New Hire Training and other assigned learning programs.

• Deliver engaging instructor-led, virtual, and blended learning experiences.

• Lead classroom activities, discussions, skill practices, and knowledge checks.

• Utilize established facilitator guides, participant materials, and learning resources.

• Provide coaching, feedback, and support to learners throughout the training journey.

• Monitor learner performance and recommend interventions when needed.

• Partner with Operations, SMEs, and the Learning & Development team to ensure training objectives are achieved.

• Maintain accurate attendance, learner progress, and training records.



Success Profile

• The ideal candidate is a professional facilitator who can quickly integrate into the SBS Learning & Development team, confidently lead new hire training, build credibility with learners, and contribute immediately with minimal supervision while maintaining a high-quality learner experience.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**