Date Posted: 08/20/2026
Hiring Organization: Rose International
Position Number: 506022
Industry: Government/Staffing
Job Title: Unified Communications Technician
Job Location: Milwaukee, WI, USA, 53203
Work Model: Hybrid
Work Model Details: This is hybrid schedule
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 30.00
Max Hourly Rate($): 32.00
Must Have Skills/Attributes: Communications, Inventory analysis, Telecom, Training
Experience Desired: Experience as an Enterprise voice and unified communications technician or analyst (3-5 yrs); Moves, adds, changes, and user provisioning across multiple UC platforms (3-5 yrs); Phone number inventory and lifecycle management (3-5 yrs); Ticket queue ownership and incident response (3-5 yrs); Telecom expense management and carrier coordination (3-5 yrs); E911 administration and records management (3-5 yrs); User training and adoption support (3-5 yrs)
Preferred Certifications/Licenses: ITIL, Microsoft Teams Voice, ACSS, APS
**C2C is not available**
Job Description
Consultant must be a Wisconsin Resident and no relocation is allowed. This is a hybrid work schedule and occasional early morning start time and weekends may be required. On call time will not be paid for this position.
Preferred Certification:
• ITIL Foundations Certification
• Microsoft Teams Voice Certifications
• Avaya Certified Solution Specialist (ACSS), Avaya Support Professional Specialist (APS)
Required Skills and Experience:
• Experience as an Enterprise voice and unified communications technician or analyst (3-5 Years)
• Moves, adds, changes, and user provisioning across multiple UC platforms (3-5 Years)
• Phone number inventory and lifecycle management (3-5 Years)
• Ticket queue ownership and incident response (3-5 Years)
• Telecom expense management and carrier coordination (3-5 Years)
• E911 administration and records management (3-5 Years)
• User training and adoption support (3-5 Years)
• Ability to learn new technologies namely Microsoft Teams Voice (3-5 Years)
• Read, write, and comprehend simple instructions, reports, short correspondence, and memos
• Exchange of information with internal/external contacts
• Explain and gather information, answer queries, or provide assistance to internal, or external contacts
• Persuade, confirm, or recommend course of action with internal and/or external contacts
• Ability to document training materials that are easier to use by end users
• Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents
• Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached.
• Understand and follow instructions
• Execute decisions within limits of standard policy and procedures
• Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined
• Ability to learn new technologies namely Microsoft Teams Voice
Preferred Skills and Experience:
• Experience with Landis Contact Center
• Implementation experience
• Experience with Microsoft Teams Voice
Responsibilities:
• Customer focused VOIP Support
• Provide top-tier support for the organization’s VOIP systems, with a particular emphasis on enhancing customer experience
• Display excellent communication and interpersonal skills in resolving user issues and educating customers on system functionalities
• Trend Analysis and Process Improvement
• Regularly review VOIP systems performance and support trends to identify areas for process improvement
• Use critical thinking skills and initiative to recommend and implement enhancements to the support process
• Support under Project Team
• Work closely with project team, taking direction to manage specific tasks and projects related to the VOIP systems.
• Maintenance of VOIP Systems and Records
• Perform regular maintenance on VOIP systems to ensure optimal functionality
• Keep call record systems updated and accurate, demonstrating attention to detail
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
EMPLOYEE COMMENTS