Date Posted: 02/20/2026
Hiring Organization: Rose International
Position Number: 497353
Industry: Retail
Job Title: Senior Technical Writer
Job Location: San Jose, CA, USA, 95101
Work Model: Onsite
Shift: M-F 8-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 65.00
Max Hourly Rate($): 75.00
Must Have Skills/Attributes: Analytics, Design, SME
Experience Desired: eCommerce Background (1+ yrs)
**C2C is not available**
Job Description
Objective: Establish a unified voice in our step-by-step learning experience for all products and services. Documentation should be clear, guided and iterative to self understand, implement and debug issues confidently and consistently - with usage of relevant modalities like text, images, diagrams, videos, etc.
These learning journeys require documentation upgrades:
User Onboarding: CDT Hub ? Introduction Cards ? Product & Technical Guides
Conversational: Q&A in Slack / Glean / ChatGPT / Client / Claude
Business Justification:
• Scattered guides across technologies are hard to scale (10 - 20 guides)
• Poor developer satisfaction score at Client 70/100 (DX survey 2025)
• Ensure coverage of all important user personas (analytics heavy)
• Lacking modern, exhilarating and conversational style guide
• Clarity and accuracy for AI-productivity (obsolete content)
Key Deliverables:
• Create a Unified CDT Guide Template with info-architecture that will be used for all products and services. Template should highlight product overview/workflow/impact, Platform Capabilities, SDK Docs, How-Tos, etc. Give requirements to build it. Edwin (Engineer) will migrate content for all products and services.
• Deliver 5+ High-Quality Technical Product Guides:
• Build a modular product guide homepage template that reflects product vision (expand cards, data facts, personas, call to actions) and design them for all products & services.
• Create a framework and style guide to organize the Product Overview details in one section which includes Introduction, 5-10 min demo, use-cases, platform capabilities, best practices, etc. Create 5-10 minute walkthrough demos or tutorials for all products & services.
• Rewrite these sections that are heavily used by developers or users who want to get started quickly with the product: SDK (integration, debugging, SLAs), How-Tos, and FAQs.
• Standard Publish Process (input ? Chat GPT Agent ? output ? review and sign-off)
Acceptance Criteria
• Review and approvals from Tech, SME, PM & address feedback from 3 customers.
• Time and Effort: Minimize the time it takes for CDT partners to navigate and consume key information.
• Shared Asset Library for all content with versioning: Quick Walkthrough Demos, How-To Tutorials, Testimonial Cards, Images, Videos, etc.
Key Milestones:
Month 1:
• Unified Template & Deliver 1st Guide (Touchstone - Feature Flag and Experimentation)
• Content - SME Review and PM Sign-Off
• Guide - Three Customers Sign-Off
• Public Beta Release (1 month transition from old guide)
Month 2:
• Deliver C-360 & Tracking Guide (same process as above)
• GA Release with GTM Communications 1
Month 3:
• AI Platform Guide (same process as above)
Month 4:
• Deliver 1-2 Guides (same process as above)
• GTM Communications 2
Month 5:
• Deliver 1-2 Guides (same process as above)
Month 6:
• Deliver Pending CDT Guides on Unified template
• GTM Communications 3 - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS