NEW JOB OPENING
TECHNICAL SUPPORT ANALYST (AUDIO VISUAL)
IN Houston, TX, USA!

Education:

• High School Diploma



Qualifications and Skills

• Minimum of one year of relevant experience in the audio-visual, Microsoft 0365 or network industry and at least one year of end user support in a technical environment.

• Qualified candidates possess experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom and Logitech audio-visual products. Direct experience with all listed systems is not required.

• Candidates should be self motivated, proactive problem solvers with strong attention to detail, exemplary end user support skills, and the ability to adapt in a fast paced, cross functional environment.

• The candidate is detail oriented with a strong focus on accuracy and quality, adaptable and able to thrive in a dynamic, fast paced environment, and possesses strong analytical skills with the ability to interpret complex data.

• The role requires the ability to manage multiple tasks, meet deadlines, analyze data, and support reporting activities.

• Excellent verbal and written communication skills are required to effectively convey information and collaborate with stakeholders.

• Some lifting, bending and physical maneuvering will be required when troubleshooting or installing equipment.

• Candidate must be able to lift 50lbs, bend, climb ladders and easily maneuver under tables.



Overview:

• The Technical Support Analyst (Audio-Visual) role is an end-user focused position with a direct focus on proactive problem resolution. Audio-visual is a key technical platform in Client’s enterprise.

• This person will possess the ability to understand end-user issues, work quickly to resolve them and train end-users to avoid issues in the future.

• Must be able to communicate clearly, effectively and with a focus on end-user enablement is key.

• This individual will also have a strong desire to learn new hardware and software from Microsoft, Polycom, Logitech, Neat, Crestron, AppSpace and others.



Key Responsibilities

• Responsible for day-to-day support, maintenance, troubleshooting and evaluation of conference room audio-visual hardware and software.

• Assist end users with meeting scheduling, setup and reported issues.

• Work with senior audio-visual staff to monitor the health of Microsoft InTune, Crestron systems, Logitech systems and AppSpace digital signage solutions.



Detailed Responsibilities

• The Technical Support Analyst II (Audio-Visual) will support daily meetings and events in our main downtown building.

• Support includes assisting with end-user technical needs, camera tracking and meeting scheduling.

• Field support includes remote troubleshooting and end-user training on audio-visual related systems.

• Daily site walkthroughs of 800 Capitol will be required to proactively identify down systems.

• Run system health reports to identify issues. Training in production systems and researching new products.



Application Process

• Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications.

• Applications will be reviewed on a rolling basis until the position is filled.

• Interviews will include one remote and one onsite interview prior to a hiring decision.



Company Overview

• Our organization is committed to providing innovative audio-visual solutions and end user support that meet the needs of our clients.

• We pride ourselves on our dedication to quality, customer satisfaction, and continuous improvement.

• Join our team and be a part of a forward-thinking company that values talent and expertise.



Team Interactions

• The ideal candidate is a self motivated, driven professional with a strong work ethic, excellent analytical skills, and the ability to evaluate complex situations and deliver thoughtful solutions.

• This individual communicates effectively and collaborates well with cross functional partners, including site contacts, vendors, digital teams, sourcing teams, and audio-visual end users.

• The role requires strong organizational skills and the ability to work collaboratively within a team environment.

• Exceptional interpersonal skills, attention to detail, and the ability to manage priorities and meet deadlines are essential.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**