NEW JOB OPENING
APPLICATION TECHNICAL SPECIALIST I
IN Smithfield, RI, USA!

Required Education

• High School Diploma or equivalent



Required Qualifications / Skills / Experience

• Minimum 1 year of relevant work experience

• Strong verbal and written communication skills

• Basic troubleshooting and problem-solving skills

• Ability to support multiple projects simultaneously

• Ability to accurately document issues, updates, and resolutions

• Strong attention to detail and organizational skills

• Ability to work independently and follow implementation procedures

• Working knowledge of Microsoft Outlook, Word, and Excel



Preferred Qualifications / Skills / Experience

• IT hardware installation experience

• Technology rollout or deployment experience

• Help Desk or Service Desk experience



Application Technical Specialist Overview

• The Application Technical Specialist supports large-scale technology rollout projects by serving as the first point of technical support for field technicians, contractors, and vendors implementing hardware and technology solutions at store locations

• This role operates within a technology-focused call center environment and supports multiple concurrent deployment projects involving technology upgrades, installations, and hardware implementations

• Responsibilities include handling inbound and outbound support calls, troubleshooting implementation issues, validating system updates, documenting project activities, and ensuring deployment procedures are followed

• The ideal candidate possesses strong communication skills, technical aptitude, troubleshooting ability, and the flexibility to support projects across multiple time zones and implementation schedules

• This is a fast-paced operational support role that requires multitasking, attention to detail, and the ability to work effectively with field teams during critical technology deployments



Job Duties

• Provide first-level technical support to field technicians, contractors, and vendors during technology rollouts

• Troubleshoot hardware installation and implementation-related issues

• Handle inbound and outbound calls within a queue-based support environment

• Support multiple technology implementation projects simultaneously

• Update tracking applications and document project activities

• Validate implementation activities and system updates

• Communicate project status and issue resolution through email and reporting tools

• Escalate technical issues as needed following established procedures

• Ensure implementation protocols and deployment standards are followed

• Coordinate with field teams and project stakeholders to support successful technology deployments



Specific Details to Call Attention To

• This is NOT a traditional customer service call center role

• This job is for a Sunday - Thursday work week from 6:00PM - 2:30AM each day

• Supports technicians, contractors, and vendors implementing technology in stores

• Evening/night shift availability is required

• Candidates must be comfortable supporting multiple projects simultaneously

• Strong troubleshooting and communication skills are critical

• IT hardware installation experience is preferred but not required

• Must be comfortable working in a fast-paced technology deployment environment

• Temporary contractor position

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**