Date Posted: 03/06/2026
Hiring Organization: Rose International
Position Number: 498035
Industry: Pharmaceutical/Healthcare
Job Title: Technology Support Specialist
Job Location: Smithfield, RI, USA, 02917
Work Model: Onsite
Shift: Monday-Friday 8 hour shift schedule; 8:00 AM-8:00 PM window
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 17.00
Max Hourly Rate($): 17.00
Must Have Skills/Attributes: MS Office, Technical, Technical Support, Troubleshooting
Experience Desired: Call Center Experience (1+ yrs); Technical Support / Help Desk Experience (1+ yrs); IT Hardware Installation / Technology Rollout Experience (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High School Diploma or GED
Required Qualifications / Skills / Experience:
• Minimum of 1 year of relevant work experience
• Clear, accurate, and professional verbal and written communication skills
• Basic troubleshooting and problem-solving abilities
• Ability to manage multiple tasks and projects simultaneously
• Comfortable handling inbound and outbound calls in a call center environment
• Ability to adjust shift schedules based on project requirements
• Ability to document activities accurately using internal tracking tools, email, and spreadsheets
Preferred Qualifications / Skills / Experience:
• Working knowledge of Microsoft Outlook, Word, and Excel
• Experience supporting IT or technology-related environments
• IT hardware installation experience
Technology Support Specialist – Overview:
• The role involves assisting field technicians, vendors, and contractors who are implementing technology solutions in retail store locations
• Unlike traditional customer service call centers, calls are primarily received from technical personnel performing on-site technology installations and upgrades
• The selected candidate will provide first-level troubleshooting support, ensure implementation protocols are followed, and accurately document all interactions within tracking systems
• The role requires managing multiple technology rollout projects simultaneously, which may involve evening or night project activity across various time zones
• Flexibility in shift scheduling is required to support project timelines
• Comprehensive training, project documentation, and system access will be provided to ensure successful onboarding and performance
Job Duties:
• Handle inbound calls from field technicians, vendors, and contractors performing technology installations in store locations
• Make outbound calls when required to support project implementation
• Provide first-level technical troubleshooting support for on-site technology issues
• Ensure project implementation protocols and procedures are followed
• Update tracking applications and validate system information during and after calls
• Provide project updates and documentation through email and Excel when not handling calls
• Support multiple technology rollout projects simultaneously
• Assist field technicians during technology implementations and upgrades
• Maintain accurate documentation and communication regarding project progress
Specific Details to Call Attention To:
• This is not a traditional customer service call center role; calls are received from technicians, contractors, and vendors implementing technology in stores
• Position requires supporting multiple technology rollout projects simultaneously
• Shift flexibility is required as project implementations may occur during evenings, nights, or across different time zones
• Training will be conducted onsite for 5 days per week, with training hours scheduled within the 8:00 AM – 8:00 PM window
• After training, the role follows a Monday–Friday 8-hour shift schedule, which may fluctuate depending on project needs and time zone coverage - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
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