Date Posted: 03/03/2026
Hiring Organization: Rose International
Position Number: 497837
Industry: Government
Job Title: Technical Support Specialist
Job Location: Menands, NY, USA, 12204
Work Model: Onsite
Shift: M-F, 7-3; 7:30-3:30; 8-4; 8:30-4:30; 9-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 23.00
Max Hourly Rate($): 27.00
Must Have Skills/Attributes: Custody Services, Filing, Mail, Troubleshooting, Verbal Communication, Written Communication
Experience Desired: Provide advice and technical assistance in troubleshooting account-related issues (1 yrs); Process paper documents (1 yrs); Establish new files (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
Required Education:
• High School Diploma
Required Qualifications/Skills/Experience:
• Provide advice and technical assistance in troubleshooting account-related issues
• Password resets, help users navigate the site
• Troubleshooting
• Process paper documents
• Mailing
• Establish new files
• Operate office machinery
• Customer Service
Job Duties:
• Provide advice and technical assistance in troubleshooting account related issues, access questions, vetting users, account provisioning and deprovisioning, account creations, password resets, help users navigate the site, Multi Factor Authentication set up/reset, RSA PIN reset, RSA token distribution/installation, approving RSA tokens, modifying browser configurations for specific applications, re-enabling user’s accounts, and directing calls to specific contacts for application questions.
• Responsible for troubleshooting internal and external MFA, RSA issues.
• Interacting with customers in a respectful, helpful manner and actively listening to issues and guiding them through appropriate solutions.
• Reply to requests and questions from internal and external customers that include both written and telephone inquiries.
• Assist users in navigating and assigning roles on the HCS.
• Responsible for processing paper documents for HCS accounts. This includes scanning the documents in a tracking system, processing the documents (accepting or rejecting), mailing accepted HCS PIN letter and account activation instruction, scanning the documents in FileNet, keying completed scanned documents, keying and verify the completed documents.
• Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files.
• Operate office machinery, including photocopiers, computer printers, hand scanners, and scanners.
• Perform other related duties as required.
• Establish new files by numbering forms, coding, preparing file folders, and compiling relevant material. Update and correct records and files.
• Perform and validate signature verifications.
• Assist with HCS account clean-up activities
• Operate office machinery, including photocopiers, computer printers, hand scanners, and scanners.
• Perform other related duties as required.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS