Date Posted: 11/21/2025
Hiring Organization: Rose International
Position Number: 493779
Industry: Software
Job Title: Technical Support Engineer - Platform Technologies
Job Location: Santa Clara, CA, USA, 95050
Work Model: Hybrid
Work Model Details: Onsite on Wednesdays and Thursday
Shift: 8:00 AM to 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 40.00
Max Hourly Rate($): 46.00
Must Have Skills/Attributes: MySQL, Oracle, Python
Experience Desired: A fundamental understanding of ITSM, ITIL, or CMDB Deep understanding of JavaScript. (3-5 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Min Hourly Rate($): 40.00
Max Hourly Rate($): 46.00
**Candidates local to Santa Clara, CA are eligible to apply for this role because of the onsite requirement for this role on Wednesday and Thursday every week**
Required Education:
• The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. Strong interpersonal communication skills are essential.
Required Skills:
• In order to be successful in this role, we need someone who has:
• Demonstrated ability to troubleshoot difficult technical issues
• Working knowledge of the components in a web applications stack Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux/Unix OR Microsoft Server
• Excellent verbal and written communication skills
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanor when handling complex user issues
Desired Skills
• A fundamental understanding of ITSM, ITIL, or CMDB Deep understanding of JavaScript.
• Advanced MySQL or Oracle experience
• Experience diagnosing performance degradation Understanding of remote administration via SSH, SNMP, WMI, PowerShell.
Duties: What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Client Platform. This includes being the First last point of escalation within the technical support department and mentoring working with other junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the Client platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able and willing to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Work Persona (Flexible) – Required in office twice a week. Wednesdays and Thursdays are currently prominent but may change.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
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