NEW JOB OPENING
TECHNICAL SUPPORT LEAD
IN Fort Worth, TX, USA!

 

Date Posted: 04/25/2025
Hiring Organization: Rose International
Position Number: 481786
Job Title: Technical Support Lead
Job Location: Fort Worth, TX, USA, 76140
Work Model: Onsite
Shift: 1st Shift: 6am -3pm CST
Employment Type: Temporary
Estimated Duration (In months): 24
Min Hourly Rate($): 20.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Administrative, Computer Literacy, Customer Service, Production Support

 

Job Description
Required Education:

• High School Diploma or equivalent



Required Experience:

• Configures systems and necessary specifications that address system requirements, processes, and operational requirements.

• Revises existing systems and tests functionality of the system to correct deficiencies and maintain more effective processes, data integrity, conversion, and/or input/output requirements.

• May document testing and maintenance of system updates, modifications, and configurations.

• Works on systems analysis, systems management, and systems implementation projects.

• Works under strict deadlines and high workloads independently to complete necessary tasks.

• Provides timely problem resolution and minimizes impact on productivity.

• Documents, interprets, and translates user needs and issues into functional requirements for system capabilities and reporting.

• Analyze and research challenges that provide information for management to make effective business decisions related to the deployment of system resources.

• Provides data analysis of business needs.

• Trains work group members on specific tasks and business and technical processes.

• Advises others on systems analysis, configuration, or systems administration tasks.

• Responsible for the operations, applications, and regulatory compliance related to IT Systems implemented at the local facilities.

• Advises others on systems analysis, programming, or systems administration tasks, and serves as a technical contact for a facility.

• Ensure the accurate, timely, and quality shipment of orders and finished orders to Pharmaceutical/Consumer customers.

• Communicate priorities, schedules, and distribution strategy that aligns with distribution's strategic direction.

• Proficient in the use of the key logistics operating systems and technology to effectively coordinate the day-to-day operations.

• Analyzes and resolves technical issues and/or systemic needs/challenges and generates reports promptly.

• Plan and schedule work activities for a department according to the production schedule and shifting priorities.

• Shares knowledge and experience with coworkers and develops the team’s overall capability.

• Maintain effective communications with various functions (Customer Service, Planning, Production) and coordination lines with our customers to resolve our customers' problems with production and orders/returns.

• Ensures alignment and consistent communication across multiple distribution centers, working closely with cross-functional teams to identify and implement process improvements.

• Provides technical and operational support to multiple distribution centers, ensuring systems and processes are optimized for efficient performance.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.