Date Posted: 04/30/2026
Hiring Organization: Rose International
Position Number: 500610
Industry: Government/Staffing
Job Title: Desktop Support Specialist
Job Location: Matthews, NC, USA, 28105
Work Model: Onsite
Shift: Regular
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 45.00
Max Hourly Rate($): 48.00
Must Have Skills/Attributes: Desktop Support, Networking, ServiceNow
Experience Desired: Migrating data and user profiles (7 yrs); Installing local and network printers and other peripherals and configuration (7 yrs); Installing and imaging new computers and loading of appropriate software for customers (7 yrs); Knowledge and a working experience with ServiceNow call tracking system (7 yrs)
**C2C is not available**
Job Description
***Only qualified Technical Specialist candidates located in the Matthews, NC area will be considered due to the position requiring an onsite presence***
Required Skills:
•Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications (7 Years)
•Installing and imaging new computers and loading of appropriate software for customers (7 Years)
•Installing local and network printers and other peripherals and configuration of same (7 Years)
•Migrating data and user profiles (7 Years)
•Documenting process and procedures related to technical field support activities (7 Years)
•Demonstrates knowledge and a working experience with ServiceNow call tracking system (7 Years)
•Comfortable with traveling for the role (7 Years)
Project Management:
•Ability to lead projects that require directing the work of others and with some latitude on actions or decisions
•Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
•Provides status on project work to management
Develop and maintain appropriate documentation for all responsible areas:
•This position is responsible for creating and maintaining all documentation of processes and procedures for all areas this position is responsible for
•This documentation is to be used by team members for operational standards of daily work
•This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually
System Security:
•It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved
•This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards
Client is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success
Job Responsibilities:
•Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems
•Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system
•Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems
•Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications
•Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed
•Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced
•Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems
•Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success
•Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.)
•Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications
•Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
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