NEW JOB OPENING
TECHNICAL SUPPORT
IN Buffalo Grove, IL, USA!

 

Date Posted: 03/05/2026
Hiring Organization: Rose International
Position Number: 497949
Industry: Manufacturing
Job Title: Technical Support
Job Location: Buffalo Grove, IL, USA, 60089
Work Model: Onsite
Shift: 08:00 AM - 05:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 30.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Microsoft Windows, Problem Management, Troubleshooting
Experience Desired: Experience with HVAC (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree

**C2C is not available**

 

Job Description
Education:

• High School diploma or equivalent.

• Associate's degree in Hardware or Software Engineering or Computer Science or equivalent related experience is preferred



Required Knowledge/Skills, and Experience

• Excellent communication, conflict resolution, and problem-solving skills.

• High understanding of customer satisfaction and service orientation.

• HVAC experience is a plus, but even other products with supporting clients



Preferred Knowledge/Skills, and Experience

• Proficiency with the Microsoft Windows operating system and computer networking is a plus.



Responsibilities:

• Fields all incoming technical support requests into the Field Support department and is accountable for resolving product information requests and product problem/solution requests.

• Accountable for support requests related to product information and product problems that are documented.

• May escalate more difficult support requests to Field Support Engineers.

• Logs all incoming support requests into the company's call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.

• Escalates more complex problems to Field Support Engineers.

• Complete company-designated training courses for the position to enhance work performance and career development.

• Participates in special projects to increase the incumbent's role and technical abilities.



Additional Details:

• Client Buildings offers a variety of products and services for buildings, including:

• Building automation and control systems

• Client offers integrated systems that connect HVAC, lighting, shades, safety, security, and fire systems.

• HVAC products

• Client offers HVAC solutions for improved comfort, energy savings, and IAQ.

• Fire safety

• Client offers a range of fire safety products, systems, and solutions, including detection, alarming, evacuation, and extinguishing.

• Smart building technologies

• Client offers a portfolio of smart building technologies, applications, and services to help customers achieve their goals.

• Client offers Building X as a software-as-a-service (SaaS) model, which provides access to the latest functionality and upgrades.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

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