NEW JOB OPENING
AUTOMOTIVE SOFTWARE TECHNICAL SUPPORT & DATA REPORTING SPECIALIST
IN Torrance, CA, USA!

 

Date Posted: 10/27/2026
Hiring Organization: Rose International
Position Number: 509890
Industry: Automotive
Job Title: Automotive Software Technical Support & Data Reporting Specialist
Job Location: Torrance, CA, USA, 90501
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 26.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Data Analysis, MS Excel, Software Troubleshooting, Technical Support
Experience Desired:
Advanced Microsoft Excel & Data Analysis (2+ yrs),
Technical Support & Software Troubleshooting (2+ yrs),
Bug Tracking & Technical Documentation (2+ yrs),
Analytical Problem-Solving & Reporting (2+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Minimum Educational Qualifications:

• High School or equivalent



Requirements:

• Advanced Microsoft Excel proficiency, sound judgment, and strong critical-thinking skills are essential

• Extensive automotive diagnostic or OEM experience is not required but would be advantageous

• Strong experience of Microsoft Excel to analyze data, create charts and report on trends

• Ability to think rationally and work through unfamiliar problems

• Comfortable asking questions, challenging assumptions, and seeking clarification when information is incomplete.

• Routinely practice clear written and verbal communication

• Willingness to follow and improve structured processes

• Takes ownership of technical issues and follows them through to resolution



Preferred Skills

• Technical support, help desk, IT support, or call center escalation experience

• Exposure to automotive diagnostic tools and software

• Creating bug tracking ticket such as in Confluence / JIRA



Overview:

We are seeking a versatile, analytical professional to support the installation and troubleshooting of automotive software applications in Microsoft Windows environments while identifying relevant market trends and technical issues.

The successful candidate will interpret raw data, resolve problems in a fast-paced, call-center-style technical support environment, and independently deliver accurate monthly reports.



Responsibilities:

• Manage technical support cases in a call-center environment serving dealership technicians

• Ensure escalated support calls are accompanied by required supporting technical log files, or other documents

• Use collective knowledge bases to diagnose and resolve issues

• Follow workflows to report and track issues with various bug tracking systems (JIRA)

• Produce a monthly report that can track call volumes, trends and recurring problems

• Occasionally assist with software validation work on test vehicles
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

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