NEW JOB OPENING
SENIOR INTUNE & MICROSOFT ENTRA ID ADMINISTRATOR (AZURE AD) ENDPOINT MANAGEMENT ENGINEER
IN Atlanta, GA, USA!

***Only qualified System Engineer - Intune AD Admin candidates located near the Atlanta GA area will be considered due to the position requiring an onsite presence***



REQUIRED EDUCATION:

• Bachelor’s Degree in a related field and three years of progressively responsible professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above



REQUIRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:

• Intune Endpoint Management and Azure Microsoft Entra ID Azure Administration and Active Directory experience

• Office 365 Experience in supporting installing troubleshooting M365 mainstream products (including: Microsoft Teams Teams Premium New Outlook etc) Microsoft Intune Endpoint Configuration Manager

• Strong hands-on experience in hardware and software infrastructure tools

• Excellent knowledge of Windows 10/11 Windows Server 2012-2019 M365 Microsoft Azure Microsoft Teams

• Understanding of daily operations and delivery processes

• Application software installation and troubleshooting

• Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools

• Windows System administration

• Strong Troubleshooting Skills

• Hardware operating system & software knowledge of laptops desktops & mobile devices Android & iPhone

• Working knowledge of supporting computer peripherals network copiers Video conference equipment etc

• Understanding of Microsoft Active Directory 2012 of later and networking topology

• Strong knowledge of server and network equipment



PREFERRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:

• Command of comprehensive inventory management principles

• PowerShell Scripting

• Strong verbal and written communication skills

• Excellent customer service skills and soft skills

• Prioritizing and assigning work

• Administration of Azure Azure Admin Portal with proficiency in PowerShell

• Installing configuring critical thinking excellent troubleshooting skillswith strong technical aptitude on all Windows 10/11 Apple Android Azure Entra ID Intune Active Directory platforms systems

• Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi)

• Analyzing processes information and data- to help provide and recommend solutions

• Create and update documentation and knowledge articles

• Experience in basic Network troubleshooting diagnostic and repair

• Experience performing day-to-day Troubleshooting Diagnostic and support of laptops printer etc

• Security and patch management experience desired

• Experience with ServiceNow Ticketing system

• Windows 11 Operating System experience

• Microsoft M365 support Experience

• M365 Copilot/ Copilot Chat /Teams Administration

• Microsoft Intune Endpoint Configuration Manager



The primary responsibility of this position is to provide maintenance, configuration, and reliable operation of the endpoint and Mobile Architecture systems. These systems include but are not limited to: MS Intune, Azure AD and MS Endpoint Configuration Manager. This position is also responsible for researching new technology and developing a road map of the future direction of all End User Support systems to continuously improve and keep up with the business and IT needs. This position will actively resolve problems and issues with computer systems to limit work disruptions and production outages.



JOB RESPONSIBILITIES:

• Build and deliver application packages for Intune Endpoint Manager

• Manages and coordinates urgent and complicated support issues

• Act as an escalation point for all requests and incidents regarding endpoint devices Administration and management of mobile devices and laptops

• Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization

• Administration of Azure and Azure Admin portal

• Train coach and mentor support staff Build edit publish and document training material for support staff including how to video documentation Interact with internal and external customers

• Provide data and reporting of KPI’s and trends weekly monthly and as needed

• Maintain an effective and workable framework for managing and improving customer IT support in the organization Advise management on escalated incidents identified trending patterns Provide recommend solutions that may require additional client support or system enhancements

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**