Date Posted: 07/10/2026
Hiring Organization: Rose International
Position Number: 503963
Industry: Manufacturing
Job Title: M365 Helpdesk & Systems Administrator
Job Location: Remote, USA
Work Model: Remote
Shift: 8 am - 5 pm (Mon - Fri)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 35.00
Max Hourly Rate($): 45.00
Must Have Skills/Attributes: Active Directory, Helpdesk, SharePoint, Technical Support, VPN
Experience Desired: Experience in an IT Helpdesk, Technical Support, or Junior SysAdmin (2+ yrs); Experience utilizing MDM tools (e.g., Intune, Jamf) (2 yrs); Strong M365 Experience (3+ yrs); Experience Active Directory / Microsoft Entra ID user administration (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Certifications/Licenses: Office 365 Certification
**C2C is not available**
Job Description
Require Education:
• High School or equivalent
Preferred Certification:
• Office 365 Certification
Required Experience:
• 2+ years of experience in an IT Helpdesk, Technical Support, or Junior SysAdmin role.
• Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings.
• Proficient with Active Directory / Microsoft Entra ID user administration.
• Strong troubleshooting skills across Windows 10/11 and macOS environments.
• Experience utilizing MDM tools (e.g., Intune, Jamf) for device deployment is a major plus.
Location & Requirements:
• Must be physically located within a 30-minute radius of Boston, MA.
• Must have a reliable home internet connection and a dedicated quiet workspace.
Position Overview:
We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator (Microsoft 365 Tech Support). In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments. While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.
Position Responsibilities:
• End-User Support & Helpdesk
• Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access).
• Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.
• Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for offboarding.
• Junior Systems Administration & M365
• Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes.
• Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.
• Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users.
• Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers).
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS