NEW JOB OPENING
JIRA SERVICE MANAGEMENT ENGINEER (JSM ADMINISTRATOR)
IN MADISON, WI, USA!

 

Date Posted: 11/05/2026
Hiring Organization: Rose International
Position Number: 510417
Industry: Government/Staffing
Job Title: Jira Service Management Engineer (JSM Administrator)
Job Location: Madison, WI, USA, 53705
Work Model: Hybrid
Work Model Details: Hybrid position (2 days onsite per week).
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Design, Email Archiving, ERP, JIRA
Experience Desired:
Configuring and administering Jira Service Management (JSM) and integrating JSM with third-party enterprise systems (3 yrs),
Designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL (3 yrs),
Helping enterprise clients improve service delivery operations, tooling adoption (3 yrs),
Hands-on experience with Atlassian automation (native JSM rules) to reduce manual effort and improve consistency (3 yrs),
Significant experience with data integrity measures, querying, identifying and reconciling CMDB assets (3 yrs),
Proficiency with Jira Query Language (JQL) for queue management, reporting, and automation trigger conditions (3 yrs),
Proficiency with scripting languages such as Microsoft PowerShell or Python to facilitate automations & API integrations (3 yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Education: Associate’s Degree

**C2C is not available**

 

Job Description
Consultant must be Wisconsin resident or willing to relocate to Wisconsin prior to starting role. Local candidates preferred. This is a hybrid position 60/40 (2 days onsite per week).

Required Education:
• If no degree, must have 12+ years of IT experience
• If Associates Degree, must have 6 years of IT experience
• or a Bachelor’s Degree within the IT field will be accepted.

Required Experience and Skills:
• Minimum 3 years of experience configuring and administering Jira Service Management (JSM) and integrating JSM with third-party enterprise systems (e.g., SSO/identity providers such as Microsoft Entra and Okta, platforms such as Microsoft Azure/ DevOps, and configuration management systems such as Microsoft Configuration Manager or Microsoft InTune), monitoring tools, HR systems, or ERP platforms) using REST APIs, webhooks, or native connectors
• Minimum 3 years of experience designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL or equivalent frameworks
• Minimum 3+ years' experience helping enterprise clients improve service delivery operations, tooling adoption, or ITSM process maturity
• Minimum 3 years of experience hands-on experience with Atlassian automation (native JSM rules) to reduce manual effort and improve consistency
• Significant experience with data integrity measures, querying, identifying and reconciling CMDB assets
• Deep familiarity with JSM project types (IT service management, customer service, HR service delivery) and their underlying configuration models
• Experience with advanced JSM features including assets/CMDB, change management workflows, SLA configuration, and multi-channel intake (portal, email, chat, API)
• Proficiency with Jira Query Language (JQL) for queue management, reporting, and automation trigger conditions
• Proficiency with scripting languages such as Microsoft PowerShell or Python to facilitate automations and API integrations
• Familiarity with Confluence as a knowledge base layer integrated with JSM for article suggestion and self-service deflection
• Experience designing and optimizing customer-facing portals for usability, accessibility, and request clarity
• Experience mapping current-state service delivery processes, identifying waste, and designing optimized workflows
• Ability to facilitate discovery workshops with service owners, process leads, and platform administrators to gather requirements and prioritize configuration work
• Experience producing service management documentation including process maps, job aids, configuration guides, and training materials
• Proven ability to translate business service requirements into platform configurations and communicate tradeoffs to both technical and non-technical stakeholders

Preferred Experience and Skills:
• Significant experience with data integrity measures, querying, identifying and reconciling CMDB assets
• Deep familiarity with JSM project types (IT service management, customer service, HR service delivery) and their underlying configuration models

Responsibilities:
• Configure workflows, forms, approvals, notifications, and automation rules utilizing native JSM functionality. Experience with Forge Development is a plus
• Streamline service delivery through intelligent workflow design
• Integrate JSM with 3rd-party enterprise applications as well as with business process automations to reduce manual effort and improve service consistency, including
• Implementing two-way communication between JSM and enterprise platforms such as Microsoft Azure/ DevOps using API calls and service accounts
• Integrating JSM with Microsoft InTune
• Integrating JSM more fully with Microsoft Configuration Manager
• Modifying JSM CMDB schemas and asset configurations as prescribed by DNR IT data governance lead
• Partial data import into JSM from Cherwell (previous ITSM) and quality assurance/ data integrity validation
• Additional JSM workflow/ forms/ email notification automation enhancements
• Assist with building JSM dashboards/ reports/ analytics
• Assist with building a Knowledge Base within JSM and creating documentation of particular processes and configurations
• Additional Phase 2 Implementation Efforts, as assigned
• Some general triage of tickets and occasional meetings to explain or ascertain development needs may also be required



  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

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