Date Posted: 06/10/2026
Hiring Organization: Rose International
Position Number: 502602
Industry: Media and Entertainment
Job Title: PTP Stakeholder Support Lead
Job Location: Nashville, TN, USA, 37201
Work Model: Onsite
Shift: M-F 9-6
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 75.00
Max Hourly Rate($): 84.00
Must Have Skills/Attributes: Analysis, Management, Oracle
Experience Desired: AP/PTP experience (10 yrs); Director or VP-level leadership in AP/PTP or shared services (4+ yrs); Full procure-to-pay lifecycle oversight, including invoicing, payments, and vendor management (10 yrs); Inquiry management, SLA oversight, and service delivery leadership (10 yrs); Root cause analysis and process improvement in finance operations (10 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Location: Nashville, TN 37201 (preferred) or New York City, NY 10036
Required Education
• Bachelor’s degree in Business, Finance, Accounting, or a related field
Required Qualifications/Skills/Experience
• 10+ years of AP/PTP experience, with at least 4 years in a Director or VP-level leadership role
• Demonstrated expertise across the full AP/PTP lifecycle including invoicing, payments, and vendor management
• Familiarity with Oracle Fusion AP modules
• Experience building or leading a customer service, help desk, or inquiry management function within a finance or shared services environment
• Strong root cause analysis and problem-solving skills with the ability to translate inquiry trends into actionable process improvements
• Proven ability to manage large, globally distributed teams and deliver results in a fast-paced, change-intensive environment
• Excellent stakeholder management and executive communication skills
• Hands-on experience with support ticketing or service desk systems, such as ServiceNow
• Experience leveraging AI-enabled support tooling to improve service delivery
Preferred Qualifications/Skills/Experience
• Experience supporting an ERP migration from a service delivery or change management perspective
• Knowledge of SOX controls relevant to PTP inquiry handling and process documentation
• Media, entertainment, or large enterprise industry background
• Experience operating in a global shared services or GBS environment
Overview:
We are seeking a Executive-level PTP Stakeholder Support Lead to stabilize and elevate the internal-facing support function for our global Procure-to-Pay operations. This role is responsible for managing the team that responds to internal stakeholder inquiries related to invoice status, payment timing, vendor setup, and process guidance — ensuring fast, accurate, and consistent resolution across all business units during a period of significant operational change, including an ERP migration to Oracle Fusion. The ideal candidate is a seasoned PTP operations leader who understands the full PTP lifecycle, excels at building service delivery frameworks, and can effectively manage a global team while driving continuous improvement through data, automation, and structured root cause analysis, including the use of AI to scale support and improve the stakeholder experience.
Job Duties
• Oversee the end-to-end PTP Stakeholder Support function, managing intake, triage, routing, resolution, and closure of internal stakeholder inquiries related to invoices, payments, vendor setup, and PTP policy
• Establish and enforce SLAs for inquiry response and resolution, ensuring consistent service delivery across all business units and geographies
• Develop a structured escalation framework to route complex or time-sensitive inquiries to the appropriate PTP functional teams
• Serve as the primary point of escalation for unresolved or high-priority PTP inquiries from business unit stakeholders, finance leadership, and suppliers
• Partner closely with Invoicing, Disbursements, Procurement, and Supplier Onboarding teams to close process gaps generating inbound inquiry volume
• Serve as the PTP Stakeholder Support subject matter expert during the Oracle Fusion ERP migration
• Partner with Oracle Fusion Change Management team to develop and deliver transition communications and FAQs
• Manage the spike in inquiry volume expected during go-live and hypercare periods
• Capture and report on inquiry trends related to the ERP migration to inform stabilization priorities and process improvement efforts
• Analyze inquiry data to identify recurring issues, systemic process gaps, and upstream root causes driving inbound volume
• Conduct structured root cause analysis and partner with functional teams to drive permanent fixes
• Develop and maintain a knowledge base of common inquiry types, resolution paths, and process guidance
• Lead continuous improvement initiatives to streamline the inquiry management process, reduce resolution times, and improve the internal stakeholder experience
• Define and monitor PTP Stakeholder Support KPIs including inquiry volumes by category, average resolution time, SLA adherence, escalation rates, and first-contact resolution rates
• Design and deliver executive reporting and dashboards providing visibility into inquiry trends, team performance, and recurring process pain points
• Produce regular reporting for PTP leadership that connects inquiry data to broader operational health and stabilization priorities
• Lead, mentor, and manage a globally distributed PTP Stakeholder Support team across Budapest, Nashville, and other locations
• Establish clear performance standards, accountability frameworks, and development paths for team members
• Design and deliver training programs to ensure the team has current, accurate knowledge of PTP processes, system changes, and ERP migration milestones
• Maintain and continuously improve SOPs, scripts, and resolution guides for common PTP inquiry types
Specific Details to call attention to.
• On-site in Nashville five days per week
• Immediate start required
• Oracle Fusion AP module familiarity is important
• Media, entertainment, or large enterprise background is nice to have, not required
• Strong leadership, executive communication, and global team management are essential - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
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