NEW JOB OPENING
SERVICE PARTS ASSOCIATE
IN Indianapolis, IN, USA!

Required Education

-High school diploma or certificate of completion of secondary education, or equivalent experience to the extent such experience meets applicable regulations.



Required Skills

-Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

-Order Processing – Managing customer orders through receipt, exception identification and resolution to ensure fulfillment to customer requirements.

-Order Life Cycle Systems Knowledge – Processing customer orders, order modifications, and responding to customer queries accurately and timely.

-Communicates effectively – Developing and delivering multi-mode communications for different audiences.

-Ensures accountability – Holding self and others accountable to meet commitments.

-Action oriented – Taking on new opportunities and tough challenges with urgency, energy, and enthusiasm.

-Customer focus – Building strong customer relationships and delivering customer-centric solutions.

-Warehouse Inventory Control – Managing physical inventory using inventory control methodologies.

-Optimizes work processes – Knowing effective/efficient processes with a focus on continuous improvement.

-Customer Support – Proactive customer support interactions across the order life cycle.

-Interpersonal savvy – Relating openly and comfortably with diverse groups.

-Requires some work experience or an intermediate level of knowledge obtained through education, training, or on-the-job experience.



Preferred Skills

-Previous experience in customer order management.

-Familiarity with Quick Serve or shipping programs.



Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.



Key Responsibilities:

-Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations; uses appropriate personal protective equipment.

-Carries out customer parts counter duties under moderate supervision, including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, and handling cash, check, and credit card transactions.

-Maintains a favorable relationship with internal and external customers by addressing their needs and issues promptly; escalates customer issues to more senior parts personnel or supervisor when needed.

-Maintains a neat and clean appearance in the customer parts area and parts warehouse.

-Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.

-Utilizes various systems, catalogs, other resources, and collaborates with technicians to identify and procure parts in the most cost- and time-efficient manner.

-Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.

-Performs other duties under moderate supervision, which may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management-related tasks, core processing, or other parts-related duties as assigned by management

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**