Date Posted: 04/08/2026
Hiring Organization: Rose International
Position Number: 499509
Industry: Government/Staffing
Job Title: Information Technology Specialist
Job Location: Cedar Rapids, IA, USA, 52404
Work Model: Onsite
Shift: 8 AM to 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Automation, Documentation, Firmware, Troubleshooting
Experience Desired: Experience using (ITSM) systems for inventory tracking, ticket management (2 yrs); Ability to travel to various sites within the CRSA region of Iowa (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education
• High school diploma or equivalent
Preferred Education
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Required Qualifications/Skills/Experience
• Ability to travel locally to multiple sites within the assigned region
• Proficiency in IT Service Management (ITSM) systems for ticketing, inventory tracking, and documentation
• Experience with endpoint management including hardware, firmware, and peripheral support
• Hands-on experience with scripting and automation (PowerShell)
• Strong troubleshooting skills for IT systems and integrated components
• Experience installing and configuring physical networking equipment
• Knowledge of monitoring and supporting network circuits and connectivity
• Ability to manage and maintain desktop productivity tools and applications
• Strong documentation and reporting skills for technical processes and activities
Preferred Qualifications/Skills/Experience
• Experience with SCCM and Zoho Endpoint Central
• Familiarity with Service Desk Plus or similar ITSM platforms
• Experience with Cisco and Meraki networking equipment
• Exposure to MS Teams phone systems
• Experience supporting site-specific or enterprise-level applications
[IT Technical Support Specialist] Overview
• Provides regional technical support for site-specific IT systems and infrastructure
• Acts as a liaison between business units and IT teams to ensure seamless technology operations
• Supports endpoint management, application functionality, and network infrastructure
• Ensures system security, compliance, and operational efficiency through proactive maintenance and automation
• Travels locally to provide on-site technical assistance and support business needs
• Maintains documentation, inventory tracking, and reporting within ITSM systems
• Collaborates with cross-functional teams to align IT solutions with organizational requirements
Job Duties
• Provide day-to-day technical support for site-specific IT systems and processes
• Travel within the assigned region to deliver on-site technical assistance
• Collaborate with local and remote IT teams to support business functions
• Act as a liaison for business units requiring IT support
• Manage and maintain computer hardware, peripherals, and specialized equipment
• Perform firmware patching and manage security software updates
• Develop or modify automation scripts to improve operational efficiency
• Maintain accurate inventory records within ITSM systems
• Support desktop productivity tools and ensure proper patching
• Install, configure, and maintain site-specific applications
• Document configurations and share knowledge with service management teams
• Install and configure networking equipment following standards
• Monitor network circuits to ensure uptime and reliability
• Communicate maintenance schedules and outages to stakeholders
• Track support activities and vendor issues within ITSM tools
• Create technical documentation and status reports
• Participate in on-call rotation and team meetings as required
Specific Details to Call Attention To
• Local travel within the assigned region is required (no overnight travel)
• Hands-on experience with endpoint management tools and scripting (PowerShell) is critical
• Strong experience with ITSM systems for ticketing, inventory, and documentation is required
• Networking experience with Cisco and Meraki equipment is essential
• Candidate must be comfortable with on-call rotation (infrequent)
• Ability to troubleshoot and support site-specific applications and infrastructure is required
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
EMPLOYEE COMMENTS