NEW JOB OPENING
CUSTOMER CASE TRIAGE
IN ATLANTA, GA, USA!

 

Date Posted: 11/25/2025
Hiring Organization: Rose International
Position Number: 493887
Industry: Software/Financial Services/IT Company
Job Title: Customer Case Triage
Job Location: Atlanta, GA, USA, 30308
Work Model: Hybrid
Work Model Details: Hybrid role: 3 days onsite per week
Shift: Will require weekend and evenings on-call coverage/shift work
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 45.00
Max Hourly Rate($): 55.00
Must Have Skills/Attributes: Customer Service, Investigations, Research, SalesForce
Experience Desired: Customer case triage, investigative, and research (5+ yrs)

**C2C is not available**

 

Job Description

Required Skills:
• Highly customer-obsessed
• Highly detailed and organized
• Familiar with call listening, case research and review
• Experience using multiple system interfaces /OS (Sherlock, Salesforce, Amazon Connect)

Duties:
• Support our Executive Resolutions Managers (ERMs) with basic customer case triage, investigative, and research to close out executive customer escalations


  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.