Date Posted: 08/26/2026
Hiring Organization: Rose International
Position Number: 506340
Industry: Automotive
Job Title: Dealer Services Analyst SAP & Customer Support
Job Location: Alpharetta, GA, USA, 30005
Work Model: Onsite
Shift: 8:00 AM- 5:00 PM M-F
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 25.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Account Management, Documentation, Order Processing, Sales, SAP, Warranty
Experience Desired: Experience customer support or account management (3+ yrs); Hands-on experience with SAP order processing (1+ yrs); Proficient in MS Outlook and Excel (pivot tables, VLOOKUP) (1+ yrs); Experience with sales registration, warranties, or MSO documentation (3-5 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Educational Qualifications:
• Bachelor's degree in business or equivalent work experience
Minimum Experience:
• Must have knowledge of MS Office with emphasis on Outlook and Excel.
• Prior experience with SAP.
• Minimum 3 years' experience with customer support or account management is preferred
Key Accountabilities
• Assist with processing sales orders in SAP in accordance with established policies and procedures. Communicate with dealers through email, phone, fax, and other communication channels. Process credits, debits, and returns as needed.
• Logistics: Support field staff and dealers by coordinating with freight providers regarding delivery inquiries and logistics-related concerns. Assist with researching delivery discrepancies and locating missing units when necessary.
• Order Support: Review open orders and identify items that may require updates or follow-up. Complete dealer order transfers for new dealer accounts.
• Sales Registration Errors and Duplicate MSO requests: Work with dealers to help resolve sales registration and warranty registration discrepancies. Provide support to dealers and AHFC in obtaining replacement sales documents, including MSOs and invoices.
Job Overview:
The Dealer Services Analyst is responsible for supporting the day-to-day administrative operations of Dealer Services, including order processing for multiple order types, data maintenance, reporting, and documentation. The position assists with resolving order-related issues, ensures accurate and timely processing of dealer transactions, and provides limited day-to-day support to dealers and field staff. The role also serves as a backup point of contact for dealer and field communications as well as special sales, when primary coverage is unavailable.
Other Job-Specific Skills:
• Strong communication skills including presentations, reporting, and customer satisfaction.
• Strong organizational skills
• Ability to multitask
Industry: Car Manufacturing
Estimated Start Date: ASAP
Location: Alpharetta, GA - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS