Date Posted: 06/06/2025
Hiring Organization: Rose International
Position Number: 483848
Industry: Healthcare
Job Title: Service Center Representative
Job Location: San Diego, CA, USA, 92108
Work Model: Onsite
Shift: 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 24.50
Max Hourly Rate($): 24.50
Must Have Skills/Attributes: Analytical Skills, Call Center, Customer Service, Data Entry
Experience Desired: Healthcare Customer Service (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
Job Description
Onsite Position:
• With options for remote once all training and QA scores are at Operations Standard and approved by the Operations Manager.
• NO Time off during training or first 90 days; No time off during holidays (federal holidays exception).
• If time off needed during the first three months of assignment, the candidate is not going to be a good fit this includes doctor’s appointments
Requirements:
• AAR V2 Must have Recommended score above 31%tile. Computer Literacy Test Must score above 31%tile to be considered for the role.
• Top 3 Required Skills. Candidate Should Have: 6 or more months data entry experience required. 1 year of relevant experience required. (Heavy on the customer service; call center or customer facing experience)
Top Daily Responsibilities:
1. Membership processing
2. Preparation and validation of information
3. Phones
4.Finance related activities.
Top 3-5 Top Skills:
1. Analytical
2. Detail Oriented
3. Outgoing calls or call center experience highly preferred
4. Excellent Attendance History
5. Some experience with cash handling highly preferred (examples include accounting, Bank Teller, Cashier, Ledger)
6. Data Entry alpha numeric.
Desired Skills:
1. Analytical
2. Detail Oriented
3. Customer Centric Service Model
•Shift: 8am-5pm PST (may vary slightly upon completing training)
•Interviews: Virtual via teams-30 minutes Please provide windows of time and days they are available to interview. Hoping to start interview ASAP
• Onsite work is required, Remote could be earned based on these key performance indicators: 85% is performance of 90% quality for 3 consecutive months the rest is based on Attendance, Behaviors, and Professionalism.
•Education: Bachelors preferred, not required. HS Diploma or GED required. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
EMPLOYEE COMMENTS