Date Posted: 11/20/2025
Hiring Organization: Rose International
Position Number: 493702
Industry: Software
Job Title: Technical Support Engineer - Integrations
Job Location: Orlando, FL, USA, 32804
Work Model: Hybrid
Work Model Details: Weekly on Wednesday and Thursday at the office.
Shift: 8:00 AM to 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 30.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: JavaScript, Python, SOAP
Experience Desired: Email Configuration and Maintenance (3-5 yrs); SSO/Authentication (3-5 yrs)
**C2C is not available**
Job Description
**Local candidates only residing in or nearby Orlando, FL are eligible to apply because of the onsite requirement for 2 days a week (Wednesday and Thursday)**
Required Skills:
• What you will need to be successful in this role:
• Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
• Understanding of Email troubleshooting (e.g. Office 365, Exchange)?
• Knowledge on Web Services (SOAP, REST)?
• Experience Data Extraction Technologies (e.g. JDBC, ODBC)
• Hands-on experience exporting/importing data between separate systems
• Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
• Hands on experience in any bi-directional, integration between two systems?
• Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience with the gathering and reading of various log files including tools like Splunk
Duties:
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
What you will do in this role:
• Be a Customer Advocate providing support to users/administrators of our platform
• Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
• Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the Client software and platform.
• Gain an understanding of the Client platform and all core functionalities.
• Analyze data with a view to isolate the potential cause of the issue.
• Involve others to accomplish personal and group goals.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
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