NEW JOB OPENING
PRINT SERVICES SUPPORT TECHNICIAN IT HELP DESK / MICROSOFT 365
IN Richmond, VA, USA!

 

Date Posted: 10/16/2026
Hiring Organization: Rose International
Position Number: 509318
Industry: Government/Staffing
Job Title: Print Services Support Technician IT Help Desk / Microsoft 365
Job Location: Richmond, VA, USA, 23225
Work Model: Hybrid
Work Model Details: Require 4 days/week onsite to complete training
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 30.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Analytical Skills, Communications, Help Desk, Troubleshooting
Experience Desired:
Knowledge of print services environment (2 yrs),
Knowledge of IT systems (5 yrs),
Experience in a help desk or technical support role (5 yrs),
Commitment to delivering high quality end user support and customer service (5 yrs),
Strong analytical and troubleshooting skills (5 yrs),
Ability to prioritize tasks and manage time effectively in a fast-paced environment (5 yrs)

**C2C is not available**

 

Job Description
***Only qualified Print Services Support Technician IT Help Desk / Microsoft 365 candidates located in the Richmond, VA area will be considered due to the position requiring an on-site presence***



Required Skills:

• Microsoft 365 (5 Years)

• Strong communication and interpersonal skills and detail-oriented (5 Years)

• Strong analytical and troubleshooting skills (5 Years)

• Ability to prioritize tasks and manage time effectively in a fast-paced environment (5 Years)

• Experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests (5 Years)

• Commitment to delivering high-quality end-user support and customer service (5 Years)

• Experience in a help desk or technical support role (5 Years)

• Knowledge of IT systems (5 Years)



Preferred Skills:

• Knowledge of print services environment (2 Years)



About the Role: Client is seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and have a commitment to delivering high-quality customer service and support. The role will support the client's Print Service offering. Previous experience and knowledge of printers is a nice-to-have. The ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge



*** Initially, the role will require 4 days per week onsite to complete training, with the opportunity to become Remote 5 days per week once training is completed***



Interview Process: Both Phone and in-person

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

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