NEW JOB OPENING
SENIOR IT SUPPORT SPECIALIST HELP DESK MICROSOFT INTUNE & AUTOMATION
IN Columbia, SC, USA!

 

Date Posted: 11/06/2026
Hiring Organization: Rose International
Position Number: 510452
Industry: Government/Staffing
Job Title: Senior IT Support Specialist Help Desk Microsoft Intune & Automation
Job Location: Columbia, SC, USA, 29212
Work Model: Onsite
Shift: Mon-Fri 8:30 am 5:00 pm with a lunch break
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 35.00
Max Hourly Rate($): 37.00
Must Have Skills/Attributes: Help Desk, Networking, Technical Support, Troubleshooting
Experience Desired:
Experience using ticketing software; experience with any ticketing platform is acceptable (10+ yrs),
IT troubleshooting, help desk, and/or technical support experience (10+ yrs),
Experience with network-to-endpoint issues (3+ yrs),
Experience with PowerShell Power Automate or the Microsoft Power Platform (1+ yrs),
Experience developing AI-enabled workflows or other automation (1+ yrs),
Endpoint management experience (1+ yrs),
Microsoft Intune experience (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
Preferred Certifications/Licenses: Microsoft MD-102 certification (Microsoft 365 Certified: Endpoint Administrator Associate)

**C2C is not available**

 

Job Description
***Only qualified Help Desk Support & Automation Specialist candidates located near the Columbia SC area to be considered due to the position requiring an onsite presence***



REQUIRED EDUCATION:

• Bachelor’s degree

or

• High School Diploma they must have 4 additional years of relevant work experience

or

• Associate’s degree they must have 2 additional years of relevant work experience



PREFERRED CERTIFICATION:

• Microsoft MD-102 certification (Microsoft 365 Certified: Endpoint Administrator Associate)



REQUIRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:

• Using ticketing software experience with any ticketing platform is acceptable (10+ years)

• IT is troubleshooting help desk and/or technical support experience (10+ years)

• Experience with network-to-endpoint issues



PREFERRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:

• Experience with PowerShell Power Automate or the Microsoft Power Platform

• Experience developing AI-enabled workflows or other automation

• Endpoint management experience

• Microsoft Intune experience



The client is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location. The position supports staff in education, medical, and other facility operations.The specialist will resolve help desk requests, troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations. A key part of the role is working closely with the Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work. This position is based in one building at a secure juvenile correctional facility. The selected candidate must complete the facility’s required background screening before starting.



JOB RESPONSIBILITIES:

• Serve as a first point of contact for help desk requests and rotating call queue coverage

• Troubleshoot network endpoint and user access issues

• Perform password resets and assist users with common technical problems

• Support staff in education medical and facility operations

• Record track and resolve requests using a ticketing system

• Work with the Help Desk Manager to capture existing processes and operational knowledge

• Create and maintain clear SOPs workflows and support documentation

• Help cross-train staff and improve consistency in help desk operations

• Identify opportunities to automate routine tasks and improve support functionality

• Assist with endpoint management as needed
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

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