Date Posted: 05/01/2026
Hiring Organization: Rose International
Position Number: 500634
Industry: Utility
Job Title: Desktop Support Analyst
Job Location: White Plains, NY, USA, 10604
Work Model: Hybrid
Work Model Details: 3 days onsite and 2 days remote
Shift: 1 shift M-F
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 24.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Microsoft Office 365, SharePoint, Troubleshooting
Experience Desired: Working knowledge of Windows and/or macOS operating systems (1 yrs); Experience with ITSM tools (ServiceNow, Remedy, Footprints, etc (2 yrs); Familiarity with Microsoft 365 (Teams, SharePoint Online, OneDrive, Outlook) (1 yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree
Preferred Certifications/Licenses: ITIL Foundation certification
**C2C is not available**
Job Description
Project Overview
The Desktop Support Analyst provides hands-on technical support to end users across the organization ensuring timely resolution of incidents and service requests. The role focuses on delivering high quality customer service supporting IT Service Management ITSM processes and contributing to the stability and efficiency of desktop mobile and related end user technologies. This position operates within ITIL aligned service delivery practices and requires strong communication troubleshooting and organizational skills
Job Functions and Responsibilities
• Provide day to day technical support for desktops laptops mobile devices printers and peripherals
• Diagnose and resolve hardware software network and application issues in a timely manner
• Use ITSM tools such as ServiceNow to manage incidents service requests and work orders
• Follow ITIL based processes including Incident Management Request Fulfillment Change Management Configuration Inventory Management and Problem Management
• Maintain accurate ticket documentation and ensure compliance with established service standards and SLAs
• Assist in monitoring and improving service delivery using KPIs and trend analysis
• Support deployment configuration and maintenance of end user devices and software
• Assist with application installations updates and troubleshooting
• Help maintain CMDB accuracy and asset inventory updates
• Deliver professional customer focused support with clear communication and follow through
• Provide guidance and basic training to end users regarding systems tools and standard procedures
• Collaborate with cross functional support teams including network cybersecurity and application teams as needed
• Create and update technical documentation knowledge base articles and process workflows
• Participate in continuous improvement initiatives related to IT service delivery
Skills
• Foundational understanding of ITIL based ITSM concepts
• Experience with ITSM tools such as ServiceNow Remedy Footprints
• Working knowledge of Windows and or macOS operating systems
• Familiarity with Microsoft 365 including Teams SharePoint Online OneDrive and Outlook
• Strong troubleshooting and problem solving skills with attention to detail
• Ability to multitask manage workloads and prioritize effectively
• Excellent communication customer service and teamwork skills
Required Education
• Associates or a related field or equivalent experience
• One to five years of experience in desktop support service desk or IT support environment
Preferred Education
• bachelor’s degree in information technology computer science
Preferred Certifications
• ITIL Foundation certification preferred or required depending on department standards
• Exposure to Active Directory MFA tools remote support utilities and endpoint management platforms such as Intune and SCCM
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
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