Date Posted: 04/14/2026
Hiring Organization: Rose International
Position Number: 499778
Industry: Government/Staffing
Job Title: IT Support Specialist 3
Job Location: Conyers, GA, USA, 30013
Work Model: Onsite
Shift: General Shift
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In Weeks): 7
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Active Directory, Networking, TCP/IP, Troubleshooting
Experience Desired: Knowledge of basic network troubleshooting. (3 yrs); Knowledge of Microsoft Windows Active Director (2 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Minimum Qualifications:
Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.
OR
Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.
Certifications:
• Professional certification (e.g. A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION
Required Skills:
• Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software Required
• Knowledge of basic network troubleshooting. (3 Years)
• Knowledge of Microsoft Windows Active Directory – Domain Name Service and Dynamic Host Configuration Protocol. (2 Years)
• Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software (2 Years)
• Knowledge of Microsoft Active Directory local and group policy. (2 Years)
• Experience with using ServiceNow (2 Years)
• Experience with resolving TCP/IP network issues (2 Years)
• Experience in automation and provisioning technologies, such as AWS CLI and Terraform (2 Years)
Duties and Responsibilities:
This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems). Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences. This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies
• Maintaining cost-efficient, scalable cloud environments for the organization.
• Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
• Designing, building, and maintaining internal cloud applications for the organization.
• Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
• Making hardware and software recommendations for the organization, based on needs of the project and organization.
• Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
• Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
• Provides customer support in supporting software, configurations, and business submission processes.
• Looking for ways to improve operations within company to digitize common tasks.
• Keeping data leakage and downtime to an absolute minimum.
• Assists other members of the IT Infrastructure team.
• Monitors ticket activities and provide escalation when needed.
• Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
• May act as an administrator or agency subject matter expert for lobby management software or other applications as needed.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
EMPLOYEE COMMENTS