Date Posted: 10/08/2026
Hiring Organization: Rose International
Position Number: 508854
Industry: Retail
Job Title: Financial Services Operations Team Lead
Job Location: Brooklyn Park, MN, USA, 55445
Work Model: Onsite
Shift: Monday through Friday, 8:30 AM to 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 23.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Call Center, Customer Service, Process
Experience Desired:
Previous experience as a Team Lead, Operations Lead, Trainer, Subject Matter Expert (SME), or Senior (2 yrs),
Financial services or banking operations experience. (2 yrs),
Experience with account maintenance, transaction processing, and back-office data entry. (2 yrs),
Familiarity with Fiserv systems. (2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Education
• High School Diploma or equivalent
Required Qualifications
• 2+ years of experience in financial services operations, back-office processing, customer service, account maintenance, or a similar transactional environment.
• Experience processing detailed or high-volume transactions while meeting deadlines and quality standards.
• Ability to provide guidance, answer questions, and reinforce established procedures.
• Strong attention to detail, organizational skills, and commitment to accuracy.
• Experience researching and resolving issues using multiple systems and information sources.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Ability to quickly learn and navigate multiple business systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to balance individual processing responsibilities with supporting other team members.
• Experience handling sensitive or confidential information in accordance with security requirements.
• Ability to work onsite in Brooklyn Park, MN, Monday through Friday.
Preferred Qualifications
• Previous experience as a Team Lead, Operations Lead, Trainer, Subject Matter Expert (SME), or Senior Operations Specialist.
• Financial services or banking operations experience.
• Experience with account maintenance, transaction processing, and back-office data entry.
• Experience providing training, coaching, or procedural guidance to team members.
• Experience working in a metrics-driven environment focused on productivity, accuracy, quality, and service levels.
• Familiarity with Fiserv systems.
Position Summary
We are seeking a detail-oriented and experienced Financial Products Operations Working Lead to support daily back-office operations while serving as a resource and mentor to other team members.
This hands-on position combines transactional processing, account maintenance, research, and data entry with responsibilities for providing guidance, reinforcing training, and supporting consistent team performance.
The ideal candidate will have strong operational processing experience, excellent attention to detail, and the ability to help others understand and follow established procedures.
Key Responsibilities
Operations & Transaction Processing
• Process customer and business requests accurately and within established turnaround times.
• Perform account maintenance, data entry, and documentation updates in accordance with established procedures.
• Research and resolve routine account-related issues using multiple business systems.
• Manage correspondence, return mail, and related back-office activities.
• Maintain established productivity, accuracy, quality, and service-level standards.
• Ensure compliance with data security, confidentiality, and document retention requirements.
• Adapt to changing workloads and business priorities while maintaining processing accuracy.
Team Support & Training
• Serve as a primary resource for team members regarding processing questions and established procedures.
• Provide ongoing guidance, follow-up training, and support to new and existing team members.
• Reinforce documented processes, quality standards, and compliance expectations.
• Assist team members in resolving processing questions and identifying issues requiring escalation.
• Identify recurring errors, knowledge gaps, and opportunities for additional training.
• Lead by example through strong individual productivity, accuracy, and adherence to established procedures.
• Collaborate with team members and business partners to support operational efficiency.
What Makes a Successful Candidate?
The successful candidate is a hands-on operations professional who leads by example. They are approachable, dependable, and comfortable helping others succeed while maintaining responsibility for their own processing workload.
This individual will demonstrate strong accuracy, productivity, communication, and problem-solving skills while helping the team consistently meet operational and quality expectations. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
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