Date Posted: 01/02/2026
Hiring Organization: Rose International
Position Number: 495061
Industry: Utility
Job Title: Supervisor
Job Location: Pasadena, CA, USA, 91101
Work Model: Onsite
Shift: M-F, 8:30-5:30 with possible OT
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 15
Min Hourly Rate($): 31.35
Max Hourly Rate($): 31.35
Must Have Skills/Attributes: Communications, CRM, Customer Service, Interpersonal Skills
Experience Desired: Supervisory experience in customer service, preferably in-person or field-based. (2 yrs); Experience in utility services, insurance claims, or healthcare. (1 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Description:
• Accomplishes staff job results by coaching, counselling, and disciplining employees.
• Planning, monitoring, and appraising job results.
• Conducting training; implementing, enforcing systems, policies, and procedures.
Education Requirement
• High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload
Position Summary:
• We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors in providing in-person support to customers impacted by wildfires.
• This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period.
Key Responsibilities:
• Supervise daily operations of in-person claims advisor teams at the designated support center.
• Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
• Monitor team performance, customer interactions, and adherence to claims intake protocols.
• Provide coaching, real-time support, and conflict resolution for front-line staff.
• Escalate complex or sensitive customer issues to appropriate internal teams.
• Collaborate with program leadership to ensure service levels meet KPIs.
• Maintain accurate documentation of team activities, customer feedback, and operational metrics.
• Ensure compliance with safety, privacy, and utility-specific policies.
Required Qualifications:
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based.
• Strong leadership and coaching skills, especially in high-stress or crisis environments.
• Excellent interpersonal and communication skills.
• Experience working with vulnerable populations or in emergency response settings.
• Proficiency in basic digital tools (e.g., CRM systems, document handling platforms).
• Experience in utility services, insurance claims, or healthcare.
Desired Skills/Attributes
• Bilingual (Spanish or other languages) a plus.
• Familiarity with trauma-informed customer service practices.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
EMPLOYEE COMMENTS