IN Salt Lake City, UT, USA!


Date Posted: 07/09/2024
Hiring Organization: Rose International
Position Number: 467148
Job Title: Software Engineer
Job Location: Salt Lake City, UT, USA, 84104
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 7
Min Hourly Rate($): 70.00
Max Hourly Rate($): 77.00
Must Have Skills/Attributes: Agile, Genesys, IVR, Java, JSP, Machine Learning, Natural Language Understanding (NLU), SCRUM


Job Description

Day to Day Responsibilities of this Position and Description of Project:


• Provide technical expertise in all aspect of building and supporting Conversational IVRs (Integrated Voice Response)

• Develop sophisticated IVR BOTs and coordinate development tasks with other teammates.

• Work with PM and User experience design teams to create innovative product solutions to meet business objectives

• Collaborate with architects, engineers, QA and Operations teams to design and develop strategic and tactical solutions

• Responsible for contributing to technical planning, integration with telephony and CTI, systems analysis, design, development, unit/integration testing and support-maintenance

• Integrate with Web services for fulfillment

• Design with reusable components for both IVR and Chat bots

• Work with multifaceted agile teams

• Implement working prototypes for testing new ideas

• Communicate with technical and non-technical audiences


• 10+ years of experience in IVR application development

• 2+ years of experience in BOT development for voice applications in, Google Dialog flow, Nuance Mix, RASA or any popular Conversational IVR platform

• Experience with Genesys cloud is desired

• Knowledge of Core Java, Servlets, JSP, Web-Services, REST based micro-services, Spring framework, Spring Core, Spring Boot, JAVA/J2EE.

• Experience using Git, Jenkins, Jira, and Confluence

• Hand on experience with agile and scrum development methodologies.

• Experience in automated testing desired.

• Experience in NLP (Natural Language Processing) & NLU (Natural Language Understanding), ML (Machine Learning), Conversational AI
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).



About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant


  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.