NEW JOB OPENING
COMMUNITY ENGAGEMENT MANAGER - SOCIAL MEDIA
IN Remote, USA!

***Only qualified Community Engagement Manager candidates located near Manhattan New York to be considered due to the position requiring an onsite presence. ***



Our client is the world's largest intimates' specialty retailer offering a wide assortment of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, swim and athleisure, as well as award-winning prestige fragrances and body care.



Required Experience, Knowledge & Skills:

• Experienced in social media community management, moderation, engagement and/or copywriting for social.

• Deep understanding of internet culture, trends and platform behaviors.

• Gen Z whisperer: strong understanding of how to engage with online communities in an authentic, brand-appropriate way.

• Excellent written communication skills with strong attention to detail.

• Able to quickly assess tone, sentiment, and context and determine the appropriate response.

• Comfortable working in a fast-paced, high-volume environment where conversation can shift quickly.

• Strong judgment and ability to escalate sensitive or high-priority conversations appropriately.

• Passionate about the client, fashion, beauty, entertainment, culture, and the social media landscape.

• Available for scheduled shifts, throughout the 2 week period ranging across a mix of business hours, evenings and weekends, including heightened coverage surrounding the actual date of the Fashion Show.

• Written skills.

• Strong understanding of social media inclusive of trends, competitive landscape, and best practices.

• Attention to detail and organization.

• A self-starter.

• Analytical skills.

• Must have 1+ years experience managing a social channel / community and reporting to a senior leader



Job Overview:

Community Managers will play a critical role in actively participating in the conversation around the Fashion Show, engaging with fans, customers, creators, talent and models across UGC and owned Instagram and TikTok posts before, during, and after the show. This role will ensure we are not simply reacting to conversation, but proactively building community, amplifying momentum, and managing sentiment in real time.



Key Responsibilities:

• Provide continuous community coverage across owned and UGC Instagram, TikTok and YouTube content throughout the Fashion Show campaign.

• Reactively and proactively engage with customers, creators, talent, fans, and models in real time before, during, and after the show.

• Monitor and respond to high-volume conversation, emerging trends, and cultural moments surrounding the show.

• Proactively participate in relevant conversations to drive engagement, excitement, and community connection.

• Engage with owned content and actively contribute to the conversation across brand channels.

• Identify opportunities to amplify positive customer and fan sentiment, creator moments, talent content, and key Fashion Show moments.

• Escalate customer concerns, sensitive topics, or emerging issues to the client Social Team & customer care team as needed.

• Maintain a consistent client brand voice across all interactions.

• Collaborate closely with the broader Social and Community teams to ensure seamless coverage and alignment throughout the campaign.

• Help capture and surface notable community insights, trends, questions, and sentiment throughout the Fashion Show window.

• Support reporting on engagement and performance as needed, surfacing viral comments/posts, noteworthy moments, meaningful consumer feedback, content and sentiment trends, and other key community insights.

• Leverage available social tools, including Plot and Dash Social, to proactively identify relevant posts, conversations, creators, and emerging trends, and engage with high-value opportunities in real time.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**