NEW JOB OPENING
EXPORT CUSTOMER SERVICE COORDINATOR
IN Torrance, CA, USA!

Requirements:

• Equivalent work experience in a business environment in lieu of degree

• 2+ years of experience in export customer service or related field.



Desired Skills

• Proficiency in MS Office Suite – Excel, Access, PowerPoint, Word

• Experience in SAP Business Intelligence (Business Objects) reporting

• Experience in international business beneficial

• Basic understanding of AHM Parts Business and Operations

• Planning & Organizing

• Communication & Influencing Skills



Overview (Export Customer Service Coordinator):

This position is the primary liaison with AHM’s distributors and Genpos and supports maintaining the highest levels of service and parts availability for our export customers by maintaining on-time delivery, shipment integrity, and supporting the reduction of backorders and Critical Back Orders.

The Distributor Coordinator is assigned key export Distributors and Genpos of mid complexity and must work with other internal groups to meet customer service expectations. At this level, the Distributor Coordinator will be actively engaged in efforts to improve the service level, reduce export backorders, critical backorders, and support department policies.

This position requires frequent updates to management on key efforts to achieve customer satisfaction metrics, weekly CBO updates to executive and special projects such as Export Backorder and CBO management.



Responsibilities:

• The Distributor Coordinator is the main window person for assigned export customers and will work with multiple departments such as ISD to get your monthly report to gather ETA information for our customers and request expedites.

• Campaigns: secure fast turn parts orders for customers. Regulatory: to support shipping compliance for different markets. IPC (to provide customer forecasts). Additional responsibilities include overseeing the W37 forecasting program with vendors, customers, and supporting New Model activities.

• In addition, this position supports quality claims processing and coordinates with the quality team for inspections and returns of exception freight, when necessary, from overseas customers.

• At this level, specialists will have a working knowledge of the customer expectations and the export logistics flow and will be able to work with different departments within the Parts and Service division.

• Specialist will be responsible for overall Export Service Level, W37 forecast accuracy, Backorders, Critical Back Orders (CBO’s), and on-time delivery of assigned customers. They’ll ensure supply specialists are responsible for customers with moderate complexity and sales.

• Coordinator will conduct periodic video conferences with assigned customers as well as provide monthly reports required for management review, distributor summaries, monthly customer video conferences, Tress, and CBOs.

• Special projects will also be assigned and travel to meet with top customers may be required.



PST Contingent Position Profile

• Customer service activities (conduct monthly video conference calls, distributor and Genpo visits, researching, analyzing, and providing T&Cs, coordinating orders).

• Daily communication includes standard customer escalation.

• Work with internal departments to expedite and address customer regulatory requirements, etc.

• Overall Export Service Level / inter-regional service level (N2)

• New Model parts availability (ensure each shipped on time for launch)

• Export BO and CBO management (BO reduction, release, and recovery)

• Reporting and special projects

• Work with Parts Centers and Export Parts Logistics team to ensure shipments are processed and shipped on a timely basis.

• W37 Forecasting Program (global forecasts, submit to IPC, track performance, CAPDo, annual review)

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**