Date Posted: 06/05/2025
Hiring Organization: Rose International
Position Number: 483739
Industry: Healthcare
Job Title: Service Integration Analyst
Job Location: Memphis, TN, USA, 38105
Work Model: Onsite
Shift: Monday- Friday 9-5pm CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 50.00
Max Hourly Rate($): 53.00
Must Have Skills/Attributes: Analytical Skills, ITIL, Product Management, Supplier management
Experience Desired: supplier management (3-5 yrs); Service Integration (3-5 yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Education: Bachelor’s Degree
Job Description
Required Education:
• Bachelor’s degree in information technology, Business Administration, or a related field.
Required Experience:
• 4-6 years of experience in supplier management, IT operations (such as service integration and management, ITIL, and IT Service Management platforms) or related fields.
• Strong understanding of Service Integration and Management Techniques, ITIL, and IT Service Management platforms.
• Extensive experience in the implementation and planning of process reengineering and organizational change management.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to interpret contract documents (MSAs, SOWs, etc.)
• Familiarity with contract redlining
• Strong knowledge of monitoring deliverables against and SOW/Order Form/Work Order Competencies:
• Ability to work as part of a team and build collaborative relationships.
• Strong oral and written communication skills.
• Technical expertise and analytical thinking skills.
• Customer/client orientation. Problem solving
The Service Integration Analyst is responsible for driving the service and delivery of critical sourcing partners from signature through completion. This role ensures successful engagement in onboarding, expansion, and delivery. The analyst works closely with IT platform leadership to drive successful technology delivery by matching the best engagement model to the business needs. The role involves day-to-day communications and relationship management to ensure the quantifiable delivery of business requirements.
Job Responsibilities
• Engagement Management: Drive service and delivery of critical sourcing partners from engagement onboarding, expansion, and delivery through day-to-day communications and relationships.
• Service Delivery: Understand, translate, and manage contracted engagements/services into real, quantifiable delivery of business requirements. Ability to document and interpret business requirements for a statement of work (SOW).
• Collaboration: Collaborate and facilitate alignment with multiple vendors, IT leadership, Product Management, Engineering, etc., to clarify direction and priority, remove impediments, and enable supplier success.
• Documentation: Plan and implement the Service Management Manual (SMM) to serve as the overarching operating procedures for the EITS Environment. The SMM includes process descriptions, roles and responsibilities, policies, processes, and procedures to enable end-to-end IT service delivery.
• Development and monitoring of KPI’s relevant to deliverables
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
EMPLOYEE COMMENTS