Date Posted: 09/15/2026
Hiring Organization: Rose International
Position Number: 507530
Industry: Manufacturing
Job Title: Tier 2 Application Support Engineer
Job Location: Chicago, IL, USA, 60604
Work Model: Hybrid
Work Model Details: 3 times a week is mandatory
Shift: 7:00 a.m. to 4:30 p.m
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 50.00
Max Hourly Rate($): 52.00
Must Have Skills/Attributes: AppDynamics, Application Support, AWS (Amazon Web Services), Grafana, SQL
Experience Desired: Expertise with relational databases support, querying and database reporting preferably Snowflake (4 yrs); Experience with AWS services (4 yrs); Experience troubleshooting issues related to UI / API & Data flow (4 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
Preferred Certifications/Licenses: Technical Certification
Job Description
Required Education
• Bachelors/Master's Degree with 2-4 years' experience in this capacity
OR
• No college degree but has technical certification with 6+ years' experience
Required Experience, Knowledge & Skills – Technical:
• At least 2-4 years of experience in Application Support
• Expertise with relational databases support, querying and database reporting preferably Snowflake
• Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
• Experience troubleshooting issues related to UI / API & Data flow
• Expertise with high availability architecture
• Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.)
• 2+ years of application support experience for cloud based applications
• Experience working with AWS services and SQL for queries in Snowflake
• Experience troubleshooting API's
• Background in data management, data engineering, or data operations / Familiarity with ADO pipeline framework
• Experience with Python / related scripting language for automation needs
• Experience as SRE (Site Reliability Engineering) for improving the application Availability / Performance
• Working experience with programming languages: Python, Power shell, SQL & JSON
• Working knowledge on deploying autoscaling features (no hands-on support required)
Job Description – Typical Task Breakdown:
• Triage & Resolve support tickets as per the defined Service Level agreement
• Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
• Tickets Resolution – Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
• Involve in Application Availability & performance monitoring
• Develop scripts and automation tools to better detect and correct application issues
• Develop monitoring and alerting capabilities to proactively detect application issues
• Sometimes they will work on dealer communication
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
EMPLOYEE COMMENTS