Date Posted: 07/30/2026
Hiring Organization: Rose International
Position Number: 504953
Industry: Financial Services
Job Title: Salesforce Support Engineer
Job Location: Chicago, IL, USA, 60603
Work Model: Hybrid
Work Model Details: Three Times a Week is mandotary
Shift: M-F 8am-5pm CST. Must be available for on-call support, including weekends and after-hours, for High and Critical production issues.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 50.00
Max Hourly Rate($): 52.00
Must Have Skills/Attributes: Change Management, SalesForce, ServiceNow
Experience Desired: Salesforce Administration & Development (5 yrs); Integration & Data Management (5 yrs); ITSM & Deployment Tools (5 yrs)
Required Minimum Education: Bachelor’s Degree
Job Description
Required Education
• Bachelor's Degree in Computer Science or equivalent relevant, proven work experience.
Required Skills
• 5+ years hands on experience as Salesforce Administrator / Developer including Sales / Service Cloud.
• Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory management, Roles, Profiles, Sharing Rules).
• Hands on experience with Omnistudio and Omniscripts.
• Development experience to enhance small Apex codes / Batch classes.
• Excellent troubleshooting skills in LWCs & ability to translate business needs into practical Salesforce solutions.
• Experience in Salesforce deployments using Copado and GitHub.
• 2-3 years experience in ITSM tools like Service Now, Incident management, Problem/Change management.
• 3-5 years of experience on debugging integration issues related to Informatica/ETL Data load, REST API, Platform events, Streaming API.
• 2+ years’ experience in data architecture and data migration.
Preferred Skills
• Certified Salesforce Administrator
• Certified Salesforce Platform Developer I / Salesforce Platform App Builder
• Salesforce CPQ preferred
• Salesforce Financial Service Cloud
• Experience with 3rd party tools like Marketo, Seismic, Qualtrics, Discovery Framework
• Experience with defect-management and testing-automation tools
Methodology & Soft Skills:
• Experience with Agile methodology and tools (e.g. ADO, Azure, Confluence, etc.).
• Strong communication and interpersonal skills.
Role Summary:
• Candidate will be responsible for the daily support and administration of Salesforce environments.
• They will also be making small changes to Apex code, making configuration changes and customizing Lightning Flows, managing custom integrations, and creating reports.
1. Function as Salesforce specialist CRM developer responsible for the support of multiple Salesforce applications within the Northern Trust Org.
2. Oversee the daily operations, maintenance, and support of Salesforce ensuring high availability and reliability.
3. Use ServiceNow to track incident/request progress.
4. Perform daily administration and support of Salesforce CRM system including managing user setup, roles and security, territory management, customization of objects, fields, record types, and page layouts.
5. Develop triggers, custom objects, Lightning Flows, and small enhancements to Apex / Batch classes.
6. Develop and create customized reports and dashboards within Salesforce CRM.
7. Perform data management activities including data loads and data clean up jobs as per business requirement.
8. Create and maintain technical documentation and SOP documentations for Salesforce functionalities and integrations with 3rd party systems.
9. Stay updated on key technological trends & changes from Salesforce and identify opportunities to integrate them into current organizational processes.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS