NEW JOB OPENING
INSIDE SALES REPRESENTATIVE
IN Stuart, FL, USA!

Required Education:

• High School Diploma



Required Skills and Experience:

• Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training materials

• Ability to prepare professional business correspondence and documentation

• Strong verbal communication skills with the ability to present information effectively and respond to questions from management, team members, and customers

• Ability to calculate discounts, interest, commissions, proportions, percentages, and other business-related figures

• Intermediate mathematical and analytical skills

• Strong problem-solving abilities with the capacity to evaluate situations involving multiple variables

• Ability to interpret and follow written, verbal, diagram-based, and schedule-based instructions

• Proficiency with Microsoft Word, Excel, Access, and other database software applications

• Experience using or the ability to learn call center telecommunications systems, including dialer software and related technologies

• Ability to work evening shifts, weekends, and overtime as needed



Position Overview:

As a Sales Specialist, performs initial or follow-up sales calls to prospective and current customers. The Sales representative is responsible for ensuring that the customer contact in each prospective sales call meets the customer service and satisfaction experience that is indicative of a true “Liberator” experience, including product education and guidance to ensure the customer’s needs are met to their full satisfaction.



Responsibilities:

• Articulate the features and benefits of Ostomy, Urology, Purewick, and ancillary product lines, including knowledge of all aspects of use and maintenance of medical supply equipment

• Conduct initial and follow-up communications with prospective leads through inbound and outbound calls, ensuring customer concerns are identified and effectively resolved throughout the engagement process

• Maintain detailed records of calls, issues, and resolutions in customer relationship management (CRM) software and call tracking systems

• Consistently meet departmental call volume targets for both inbound and outbound communications while upholding exceptional standards of professionalism and demonstrating empathetic customer engagement

• Achieve departmental goals related to sales performance, call volume, customer satisfaction, and quality assurance

• Ensure adherence to phone quality and compliance standards, including insurance protocols, HIPAA regulations, and prescribed call scripting guidelines

• Work cross-functionally across the organization to support customers by addressing inquiries, resolving order-related issues, and providing timely, accurate assistance to ensure a best-in-class customer experience

• Communicate with customers through digital omnichannel communication methods, including web chat and email

• Maintain a positive work atmosphere that reflects the organization's commitment to professional excellence, teamwork, and integrity

• Demonstrate strong attention to detail in daily tasks and projects, including accurate documentation of customer accounts to ensure proper and timely follow-up

• Perform other duties and responsibilities as assigned

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**