Date Posted: 01/29/2026
Hiring Organization: Rose International
Position Number: 496326
Industry: Software/Financial Services/IT Company
Job Title: Risk Analyst
Job Location: Plano, TX, USA, 75024
Work Model: Hybrid
Work Model Details: Hybrid role: 3 days onsite per week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 24.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Credit Card Disputes, fraud, Risk Analysis
Experience Desired: Credit card fraud, risky transaction reviews (3+ yrs)
**C2C is not available**
Job Description
Required Skills:
• Minimum 1 year of experience in credit card chargebacks management (Mastercard network and issuer-side preferred)
• Ability to independently analyze evidence, documents, and other data to quickly develop next actions
• Expertise reviewing transaction-level data for signs of fraud and abuse
• Ability to work autonomously with minimal supervision, particularly during non-standard business hours
• Proficiency with Google Suite and/or MS Office, dashboards, and Slack. SQL and/or Python are a plus
• Strong self-research skills with a demonstrated ability to adapt to new systems and technology
• A track record of unwavering integrity, strong collaboration, and exceptional attention to detail
Duties:
• We are seeking a highly motivated and detail-oriented Risk Management Representative. You will be a crucial member of a team that investigates and adjudicates transaction disputes and chargebacks on the Client Business Credit Card. You will initiate, update, and resolve disputes using the Mastercard dispute tool, as well as leverage your skills to analyze documents, interpret complex claims, and recognize high-risk account behavior.
• This role requires direct customer interaction via email and phone to gather documentation, complete account research, and resolve challenging disputes. As an integral part of the team, you will receive cross-training and assignments across various workflows to rapidly expand your skills and competencies based on evolving business needs. This role will partner with Policy, Risk, Data Science, and Product teams to continuously develop and implement effective disputes operation strategies.
• The ideal candidate must have experience in card network disputes management (preferably Mastercard credit cards) in addition to strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues across different domains. You must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet service level agreements (SLAs).
Responsibilities
• Investigate and resolve the complete range of transaction dispute types including unauthorized transactions, cardholder disputes, point-of-interaction errors, etc.
• Maintain subject matter expertise on disputes functionality on the Client Business Credit Card product
• Maintain subject matter expertise on Mastercard Dispute Resolution, Claims Manager systems, and dispute requirements (Mastercard Rules)
• Analyze customer information, financial patterns, and transaction data to evaluate the validity of claims
• Understand and operate within standard operating procedures (SOPs) and guidelines across all workflows to effectively manage disputes volume and ensure regulatory compliance
• Make informed dispute decisions based on relevant and compelling evidence
• Balance customer empathy with operational policies especially toward friendly fraud
• Document and maintain meticulous records for audit and compliance purposes.
• Continuously evaluate dispute tools and vendors to maintain and improve best-in-class disputes servicing - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
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