Date Posted: 08/31/2026
Hiring Organization: Rose International
Position Number: 506606
Industry: Software/Financial Services/IT Company
Job Title: Risk Analyst - Inbound Calls
Job Location: Frisco, TX, USA, 75034
Work Model: Hybrid
Work Model Details: 3 days onsite per week
Shift: Day Shifts and Overnight Shifts
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 25.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Customer Service, Google Docs/Sheet/Slide, Phone, Risk Management
Experience Desired: Relevant experience in risk management and/or financial (2+ yrs); Strong understanding of customer service and customer empathy (2+ yrs); Strong analytical and critical thinking skills with attention to detail (2+ yrs); Proficient with G-Suite and other relevant software (2+ yrs)
**C2C is not available**
Job Description
Shifts: Day shift: 11:30 am – 8 pm or 12:30 pm – 9 pm and Overnight shift: 4:30 pm – 1 am, 8:30 pm – 5 am, 11:30 pm – 8 am, 12:30 am – 9 am
Timing: Mon-Fri / Tue-Sat / Sun-Thu and must be open to work on weekends and holidays
Training: 12 weeks, 100% onsite (M-F 8 am -5 pm)
Required Skills:
• 2+ years of relevant experience in risk management and/or financial or related call center work experience
• Strong understanding of customer service and customer empathy
• Proven ability to deescalate customers and effectively handle difficult situations
• Strong work ethic and efficiency skills via inbound phone queues
• Ability to prioritize tasks to meet SLAs and other performance metrics
• Strong analytical and critical thinking skills with attention to detail
• Strong organizational skills and the ability to manage multiple tasks
• Strong work ethic with high integrity and ethics
• Effective collaboration and teamwork skills
• Willingness to learn and adapt to new technologies and processes
• Ability to navigate between multiple systems and tools while helping the merchants in the moment
• Proficient with G-Suite and other relevant software
Duties:
• Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
• Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes
• Provide world-class customer service through empathy during complex and escalated customer issues
• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
• Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
• Understand standard operating procedures and operate within the established guidelines to mitigate risk
• Document processes and procedures and maintain accurate and detailed records of all transactions
• Represent the Client brand and provide top-notch service while balancing customer empathy with risk policies
• Collaborate effectively with cross-functional teams to resolve customer-related issues
• Identify areas of improvement and propose changes to optimize processes and technology
• Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS